Experience

The Delaplaine Arts Center, Inc.

• United States
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Instruction Manager

  • Aug 2020 - Present

• Community Outreach Programs Manager

  • Mar 2019 - Aug 2020



Calligraphic Art & Design by Cindy Yount

• Owner

  • Feb 1994 - Present

  Accept calligraphy commissions including broadsides, hand bound books, and special orders by request. Create calligraphic art to sell online and at local shows. http://www.cindyyount.com



Digital Bard | Video Marketing Systems

• Marketing Assistant

  • Feb 2019 - Mar 2019



Tourism Council of Frederick County

• Visitor Services Manager

  • Jun 2014 - Jan 2019

  Managed part-time staff of nine and organized daily operation of Visitor Center, ensuring welcoming atmosphere, safety, easy accessibility, and employee engagement and morale. Managed brochure orders, inventory and distribution. Managed retail sales. Tracked and reported statistics pertaining to daily visitors and brochure usage. Acted as board liaison to Celebrate Frederick and participated in Downtown Frederick Partnership Promotion Committee Meetings. Collaborated with marketing staff to ensure coordinated destination content through various media. Traveled to annual Destinations International Visitor Services Summit and other related workshops.

• Visitor Information Associate

  • Mar 2014 - Jun 2014

  First point of contact for visitors arriving at the Visitor Center. Provided general information about county, city, and surrounding region. Relayed accurate information about programs and events. Maintained daily visitor and inquiry statistics, processed retail sales, handled and balanced cash drawer, answered telephone inquiries, assisted with retail and brochure inventory, monitored building site and parking lot, and prepared weekly slide show presentation. Attended special events and participated in training opportunities to enhance knowledge of history and tourism in the area.



Carey International

• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Reservations Specialist

  • Jan 2012 - Mar 2014

  Provided efficient worldwide customer service and reservations assistance for business customers who requested chauffeured ground transportation and limousine service. Acted as professional liason between arrangers or travel agents and their clients. Communicated by phone with international service providers to secure confirmation of chauffeurs and vehicles. Successfully provided client satisfaction as a result of professional and efficient handling of a wide variety of requests.



Delaplaine Visual Arts Education Center

• Volunteer

  • Jan 2010 - Dec 2010

  Art Center Volunteer - Staffed information desk, promoted front desk sales for the gift gallery, assisted with mailed advertising.



Frederick County Public Schools

• United States
• Primary and Secondary Education
• 700 & Above Employee

• Substitute Teacher

  • 2009 - 2010

  Elementary School Substitute Teacher for Frederick County Public Schools, including Monocacy Elementary, North Frederick, and Walkersville.



AAA Mid-Atlantic

• United States
• Retail
• 1 - 100 Employee

• Retail Associate

  • 2007 - 2009

  Managed store work flow by serving as primary front desk contact. Assisted members with travel plans, sold memberships, processed new credit card applications, took passport photos, handled cash transactions, and organized retail and promotional areas.



Postern

• United States
• Advertising Services
• 1 - 100 Employee

• Graphic Design Intern

  • Jan 2005 - May 2005

  Spring internship with leading graphic design firm in downtown Frederick MD. Assisted with all aspects of design and preparation for print. Designed logos, processed images, actively participated in morning meetings, and attended events. Provided calligraphic art for yearly travel guide at owner's request. Seasonal position in conjunction with Digital Media Design Associates Degree at Frederick Community College.



US Airways

• United States
• Hospitality

• Baggage Tracing Agent, Reservations Specialist, Help Desk Agent

  • Jan 1982 - Apr 1993

  Worked my way up through various positions in Pittsburgh, PA, beginning with Central Baggage Tracing Agent. Utilized matching system to match unclaimed luggage with owners worldwide. Promoted to Supervisor of the Tracing Department. Served in several positions in the Reservations Department including General Reservations, Rates/Pricing, and Travel Agent Help Desk. In 1989, accepted management position in Winston-Salem, NC, as a Help Desk Analyst in the Computer Center. Left this position after the birth of my first child.



Allegheny Commuter/Henson Aviation

• Customer Service Agent

  • 1981 - 1982

  Customer Service Agent at Allegheny Commuter ticket counter in Newport News, VA. Handled ticket sales, security checks, gate announcements and boarding, luggage checking and claims, and weight and balance. Left this position to advance career with USAir in Pittsburgh, PA.



Sunburst Travel

• United States
• Airlines and Aviation

• Travel Agent

  • 1979 - 1980

  Began travel industry career at age 18, immediately following graduation from McConnell Travel School in Minneapolis, MN. Served as both corporate and leisure travel agent, reserving air travel, rental cars, rail travel, cruises, and ground transportation. Acted as primary travel consultant for out of state clients needing air and ground transportation to attend Chautauqua Institution, NY, both in advance and on site during the summer months. Left this position to advance career with Allegheny Commuter in Newport News, VA.