Cindy Xiong

Director of Education Technology at Century College
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Minneapolis-St. Paul Area
Languages
  • Hmong -

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Credentials

  • ITIL Foundation
    PeopleCert
    Aug, 2017
    - Oct, 2024
  • Mental Health First Aid USA
    National Council for Mental Wellbeing
    Mar, 2022
    - Oct, 2024
  • Certified ScrumMaster® (CSM®)
    Scrum Alliance®
    Oct, 2018
    - Oct, 2024

Experience

  • Century College
    • United States
    • Higher Education
    • 400 - 500 Employee
    • Director of Education Technology
      • Jul 2022 - Present

      Manage Tier 1, Development, and Academic Support teams. Review, assign, and oversee IT service request tickets and projects. Conduct bi-weekly team and 1x1 employee meetings. Complete personnel duties (e.g., hiring, onboarding, reviews, timesheets). Coordinate with IT vendors (e.g., requests quotes, resolve equipment issues). Participating member of ITS Advisory Committee and Data Governance Committee.

    • Technical Business Analyst
      • Aug 2017 - Aug 2022

      Work in partnership with college departments and administration to redesign and streamline internal processes. Collaborate with Development Team members to build AgilePoint electronic forms (eForms) with automated processes and third-party integrations. Use Scrum framework to manage projects of various levels of complexity. Attend check-in meetings and maintain meeting and project documentation. Create and present project plans and status reports to college administration and stakeholders. Manage published eForms, monitor online submissions, and troubleshoot application issues. Create and maintain eForm SharePoint sites, pages, lists, and libraries. Provide eForm owner, manager, and task owner training and user guides. Show less

    • Technology Trainer and Communication Specialist
      • Apr 2016 - Aug 2017

      Planned, developed, coordinated, and conducted technology hardware and software training for faculty, staff, and students. Created training handout, guides, and instructional videos personalized to the college community. Evaluated and measured success of training sessions through SurveyMonkey responses from training attendees. Wrote and provided technology related news and updates to Century community members through various electronic mediums, i.e. IT Annual Report, SharePoint, community emails. Using Adobe InDesign, created Century College’s IT Annual Report. Provided the following technology training sessions in computer lab setting: Adobe Connect, OneDrive for Business, OneNote, Outlook, PowerPoint, Skype for Business, SoftChalk, Sway, and Windows 10. Show less

  • Metro State University
    • United States
    • Higher Education
    • 700 & Above Employee
    • Adjunct Faculty
      • Jan 2022 - Present

      Undergraduate Technical Writing course instructor. Undergraduate Technical Writing course instructor.

  • Minnesota Department of Health
    • United States
    • Government Administration
    • 700 & Above Employee
    • Electronic Information and Communications Coordinator
      • Sep 2015 - Apr 2016

      Maintained web pages for three sections; the Health Occupations Program (HOP), the Mortuary Science Program (Mort Sci), and the Managed Care Systems (MCS) sections. Updated credentialing form templates according to MDH's latest branding guidelines and standards and made documents accessible.

    • Office Administrative Specialist Senior
      • Jul 2015 - Sep 2015

      Provided high-level administrative support to the HOP, the Mort Sci, and the MCS sections. Supported three HOP advisory councils and assisted MCS staff with Essential Community Providers and Provider Network Adequacy programs.

    • Office Administrative Specialist Intermediate
      • Jan 2015 - Jul 2015

      Completed administrative and clerical projects for the HOP, the Mort Sci, and the MCS sections. Supported the Occupational Therapy Practitioner Advisory Council. Processed incoming practitioner license renewal payments and prepared deposits.

  • Metro State University
    • United States
    • Higher Education
    • 700 & Above Employee
    • Graduate Assistant/Teaching Assistant
      • Jun 2012 - Jan 2015

      Collaborated with professors to ensure course schedule, lecture material, assignments, student communication and grading goals were met; created PowerPoint presentations, fliers, charts, spreadsheets, guides, and online surveys for the Communication, Writing, and the Arts faculty and staff.

    • WordPress Software Trainer
      • Jun 2012 - Jan 2015

      Conducted WordPress.com training sessions for undergraduate students and created WordPress manual to assist students with the construction of their online portfolios.

    • Work Study Student
      • Jun 2010 - May 2012

      Completed front desk and clerical duties.

  • Essential Business Services
    • St. Paul, Minnesota
    • Administrative Assistant
      • Feb 2011 - Jan 2015

      Provided administrative and bookkeeping support to secretarial and accounting clients. Provided administrative and bookkeeping support to secretarial and accounting clients.

  • One Main Financial
    • West St. Paul, Minnesota
    • Branch Account Executive
      • Sep 2005 - Dec 2009

      Approved, sold and closed unsecured personal and secured loans. Approved, sold and closed unsecured personal and secured loans.

Education

  • Metropolitan State University
    Master’s Degree, Technical Communication
  • Metropolitan State University
    Bachelor's Degree, Liberal Arts & Minor in Political Science
  • Saint Paul College-A Community and Technical College
    Associate's Degree, Liberal Arts and Sciences

Community

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