Cindy Wood
Customer Care Specialist, Team Lead at Norix Furniture- Claim this Profile
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Bio
Experience
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Norix Furniture
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United States
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Furniture and Home Furnishings Manufacturing
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1 - 100 Employee
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Customer Care Specialist, Team Lead
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Sep 2015 - Present
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AmerisourceBergen
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United States
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Hospitals and Health Care
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700 & Above Employee
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Customer Care Representative
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Jan 2015 - Sep 2015
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Program Manager
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Apr 2014 - Jan 2015
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Benchmark
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United States
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Computers and Electronics Manufacturing
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700 & Above Employee
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Account Manager
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Aug 2013 - Nov 2013
-Worked closely with business development focusing on growing account relationships with the customer and the manufacturing site. -Obtained and managed customer data files, quotes, purchase orders, forecasts, etc. -Communicated daily with production control, materials management and procurement to ensure all processes were being followed and that any cost, delivery, quality, etc., issues were addressed and communicated quickly. -Monitored to ensure that priorities and escalations were being address and updated daily.
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Sanmina
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United States
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Appliances, Electrical, and Electronics Manufacturing
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700 & Above Employee
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Program Manager
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Jan 1997 - Aug 2013
-Responsible for all communications between customer engineering, commodity managers, planners and Sanmina central services as well as Sanmina global manufacturing facilities. -Worked on or off site with customer to obtain quick turn, NPI business. -Attended and participated with global annual PCB (printed circuit board) price negotiations. -Monitored customer MRP including order placement, rescheduling, expediting and providing order status. -Assisted in account receivable invoice issues. -Secured existing and new product quoting opportunities. -Worked with customer design and Sanmina engineering to confirm and secure material, engineering and manufacturing availability for prototype builds. -Worked to insure that any deviations are communicated and acted upon in a timely fashion to avoid any delays in the manufacturing and shipping of completed prototype builds.
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