Experience

Manawanui

• New Zealand
• Individual and Family Services
• 1 - 100 Employee

• Business & Systems Analyst

  • May 2019 - Present

  * Requirements gathering, design, development, data integration using the Azure Platform & testing of online digital onboarding solution to empower customers in their setup process transforming a paper based system from a loss leader to a profit making process. *Implementation of chatbot phase1 solution. *Development & Implementation of Initial Review of customer experience. *Facilitate D365 CRM stakeholder workshops to re-engineer processes and workflows. *Creation of third party payments & sub journeys across the online platform Show less



MYOB

• Australia
• Software Development
• 700 & Above Employee

• Greentree Support Consultant/Team Lead MYOB Enterprise Solutions

  • May 2012 - Jan 2019

  • SME for CRM Service implemenation to Salesforce including CRM requirements design, integration with Jira, change management, training and stakeholder engagement . • Lead Support Team of 3 in ERP solutions within the Greentree Product, managing support strategy, goals and BAU with Partner Network and Development team. • Support Partners & Consultants in implementation, customer data, workflow, process & performance Issues. • Research & Analysis of customer business requirements & advise of configuration changes and if required possible alternative approaches so the product achieves required outcome for implementations and all aspects of the Greentree ERP. • Test, replicate & document issues raised by partners & when necessary work with Development team & Platforms Manager to determine the best solution. Show less



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Oracle Financials System Administrator

  • Mar 2009 - Apr 2012

  • Level 1 & 2 Support of Oracle ERP Application for NZ, Australia & Qatar • Manage Escalations as required with IBM Level 3 Support •Test and Implement Change Requests •Ensure Integrity of Data Interfaces and file transfers •Maintain SLA & SOX controls •Reduced Data Duplication and Payment Rejection through establishment & documentation of a process for entering bank data into oracle •Streamlined the process and time required to setup a supplier through implementation of new supplier form •50% reduction in password queries through revision of password reset wording •Ensured organisation restructure and integration of acquisitions by updating hierarchy and approvals in required timeframes Show less



Open Polytechnic of New Zealand

• Higher Education
• 400 - 500 Employee

• Full time Student

  • 2007 - 2008

  Completed Bachelor of Business ( Information Systems & Technology) included papers on project management, strategic management, database management, network management, system analysis & design Completed Bachelor of Business ( Information Systems & Technology) included papers on project management, strategic management, database management, network management, system analysis & design



Spirit Group

• Hospitality
• 100 - 200 Employee

• Retail Supervisor

  • 2004 - 2007

  Joint Management postion for London Public house achievements included Customer Service outlet of the Year Award, 20% Year on year growth Joint Management postion for London Public house achievements included Customer Service outlet of the Year Award, 20% Year on year growth



International Air Transport Association (IATA)

• Switzerland
• Airlines and Aviation
• 700 & Above Employee

• Consultant

  • 2001 - 2004

  •Successful transition of Bank Settlement Plan to Unisys with Global Distribution System and Airline Interfaces working as required •Delivery of Net Remit Fares system for user acceptance testing •Delivery of Variable Commission system for user acceptance testing •Create test plan from Design Specifications •Generate Test Data and conditions •Raise Test Incident Reports and Business Change Requests to meet customer requirements •Regression Testing •Write End User Training Documentation Show less



Air New Zealand

• Auckland

• NZ Region Marketing Finance & IT Administrator

  • 1999 - 2001

  •Administer SITA Span Access Net Remit System •Test and implement software updates/changes as developed by IATA •Pilot Testing and sign off as UAT for software updates ensuring these programs integrate with existing airline business systems & global distribution systems •Educate wholesalers and consolidators on how to reduce errors •Authorise Subsidy/Claim back payments to wholesalers & consolidators •Increased accuracy in ticketing resulting in reduced manual claims •Recommended modifications to software increasing visibility of data information available to airlines for decision making •Promoted software upgrades into production Show less



Air New Zealand

• New Zealand
• Airlines and Aviation
• 700 & Above Employee

• Interline Investigations Technical Advisor

  • 1994 - 1996