Experience

Progress Residential®

• United States
• Real Estate
• 700 & Above Employee

• Director Vendor Onboarding & Compliance

  • Nov 2021 - Present

• Supervisor-Regional Vendor Management

  • Apr 2021 - Nov 2021

  Oversee the sourcing and onboarding of trade vendors needed for the Renovations, Turns and Service departments in the Western region – supporting 13 markets with over 30,000 single-family residential homes. Supervise a team of 4-6 Vendor Management Specialist including training, coaching and performance management. Led a diverse team of company employees through a series of Vendor Fairs to increase new vendor enrollment.

• Regional Vendor Manager

  • Jul 2020 - Apr 2021

  Managed the vendor sourcing and onboarding requirements for 10 markets to develop a strong team approach to their individual market/vendor requirements. Led the vendor training for the Relay launch across the country. Trained new vendors on company standards including invoicing, work order assignment, quality expectations, etc. Communicate with applicable stake-holders regarding status of any outstanding requests, updates and reports. Recommend and implement process and system improvements.

• Vendor Sourcing Specialist

  • Jan 2017 - Jul 2020

  Private Real Estate Investment Trust (REIT) Dedicated to the acquisition, renovation, leasing and ongoing management of over 29,000 single-family properties located in 16 metropolitan areas. Vendor Sourcing Specialist Provide a diverse vendor base to the Rehabs, Turns and Service Department. Source, on-board and update systems for 3rd party vendors needed to perform various types of repairs, improvements and maintenance in 16 metropolitan cities across the United… Show more Private Real Estate Investment Trust (REIT) Dedicated to the acquisition, renovation, leasing and ongoing management of over 29,000 single-family properties located in 16 metropolitan areas. Vendor Sourcing Specialist Provide a diverse vendor base to the Rehabs, Turns and Service Department. Source, on-board and update systems for 3rd party vendors needed to perform various types of repairs, improvements and maintenance in 16 metropolitan cities across the United States. Meet with various markets to identify needs Identify, interview and check references for potential new vendors. Assist with pricing, execute service agreement and insurance addendum.Educate prospects on insurance requirements, industry standards and company processes.



Progress Residential

• Scottsdale, AZ

• Service Coordinator

  • Jan 2017 - Nov 2017

  Coordinate the property service work orders for one of the largest providers of single family rental homes in the United States. Serve as a liaison between the residents, service technicians, outside vendors and internal departments to provide great customer service and timely, cost effective completion of work. Highly skilled in conflict resolution and taking the initiative in finding workable solutions to daily situations. Coordinate the property service work orders for one of the largest providers of single family rental homes in the United States. Serve as a liaison between the residents, service technicians, outside vendors and internal departments to provide great customer service and timely, cost effective completion of work. Highly skilled in conflict resolution and taking the initiative in finding workable solutions to daily situations.



VIP Auto Club

• Mesa, AZ

• Business Owner/Operator

  • Aug 2013 - Jan 2017

  Founded and built business from startup – providing general automotive maintenance and repair to a select client base. Managed the daily scheduling and operations, maintaining a strong focus on quality workmanship and customer service. Negotiated with vendors to provide best combination of quality and pricing to our clients. Presented recommended repairs to clients. Founded and built business from startup – providing general automotive maintenance and repair to a select client base. Managed the daily scheduling and operations, maintaining a strong focus on quality workmanship and customer service. Negotiated with vendors to provide best combination of quality and pricing to our clients. Presented recommended repairs to clients.



Action Tire

• Gilbert, AZ

• Business Owner/Operator

  • Oct 1991 - Aug 2013

  Founded organization and led business to a stable operation, achieving two nationally recognized Service Excellence awards for quality of work and commitment to customer service. Excelled within deadline intensive environment, ensuring accurate and on time completion of projects. Set up and managed all areas of administration. Supervised a team of 8 technicians and estimators. Managed relationships and pricing negotiations with vendors. Developed filing and record keeping system to… Show more Founded organization and led business to a stable operation, achieving two nationally recognized Service Excellence awards for quality of work and commitment to customer service. Excelled within deadline intensive environment, ensuring accurate and on time completion of projects. Set up and managed all areas of administration. Supervised a team of 8 technicians and estimators. Managed relationships and pricing negotiations with vendors. Developed filing and record keeping system to standardize multiple tasks, enhancing the efficiency of sales and technical staff. Developed and expanded new customer base through direct mail and email campaigns. Show less Founded organization and led business to a stable operation, achieving two nationally recognized Service Excellence awards for quality of work and commitment to customer service. Excelled within deadline intensive environment, ensuring accurate and on time completion of projects. Set up and managed all areas of administration. Supervised a team of 8 technicians and estimators. Managed relationships and pricing negotiations with vendors. Developed filing and record keeping system to… Show more Founded organization and led business to a stable operation, achieving two nationally recognized Service Excellence awards for quality of work and commitment to customer service. Excelled within deadline intensive environment, ensuring accurate and on time completion of projects. Set up and managed all areas of administration. Supervised a team of 8 technicians and estimators. Managed relationships and pricing negotiations with vendors. Developed filing and record keeping system to standardize multiple tasks, enhancing the efficiency of sales and technical staff. Developed and expanded new customer base through direct mail and email campaigns. Show less



Haynes Insurance Agency

• Tempe, AZ

• Certified Insurance Counselor

  • Mar 1982 - Oct 1989

  Identified and acquired new clients, prepared proposals, processed applications and reviewed client's insurance portfolios. Specialized in property & casualty insurance for businesses. Developed marketing promotions and supervised the agency's call center. Identified and acquired new clients, prepared proposals, processed applications and reviewed client's insurance portfolios. Specialized in property & casualty insurance for businesses. Developed marketing promotions and supervised the agency's call center.