Delivery Manager

• Jul 2022 - Present

Delivery Manager

• Jan 2022 - Aug 2022

Products Team Lead

• Jan 2017 - Mar 2022

Senior Business Analyst

• Sep 2014 - Dec 2021

Activities undertaken in my current role:- Recruited for Costa Rica and New York projects- Assisted Costa Rica’s Commercial Unit with Business Development tasks- Received Advanced Investran Training and Advent Geneva Training - Alternative Investment - Geneva Support Engagement Manager: * Project management work * Business analyst work * Junior engineer work * Junior fund accountant and operations work * Staffing work * Invoice and contract management work- Alternative Investment - Investran Upgrade:* Successfully performed Investran upgrade from version 6.2 to version 7 , including the following phases: Analysis and Planning, Development, UAT, Production and Post-Production. * Provided 2 Investran trainings to the client.- Provide Investran L2/L3 Application Support- Lead internal projects: * SSRS reports development* DIU data modification* Documented Investran Upgrade instructions and marketing material- Investran migration: including Investran training, UAT testing and reports creation- BA/QA for mobile app design project - assisted focus groups with bank customers, meetings with clients, gathering requirements, tested the app.--------------------------------------------------------------------------Rule Financial was acquired by GFT in July of 2014.GFT is one of the world’s leading solutions providers in the finance sector offering consulting, implementation and maintenance for a broad range of IT applications. Combining technological expertise and seamless project management with a deep understanding of the financial industry, GFT is a reliable partner for well known companies all around the globe. Headquartered in Germany, GFT has stood for technological expertise, innovative strength and outstanding quality for over 25 years. Show less

Senior Support Consultant

• Jan 2014 - Aug 2014

Rule Financial provides business consulting, technical consulting and IT services to help investment banks, asset and wealth management and related financial institutions to excel. Our consultants have extensive experience across the wholesale and investment banking domain. We are established in the key financial centers. Rule Financial services a range of global customers from offices in London, New York, Boston, Toronto, Barcelona, Łódź, Poznań, and recently, Costa Rica. Rule Financial has rapidly growing facilities in Poland and Costa Rica to allow the firm to offer clients cost effective near-shore technical execution capability. Clients that choose Rule Financial tap into a wealth of advisory experience and can become more agile and competitive. Rule Financial was acquired by GFT in July of 2014 Show less

Business Account Coordinator

• Aug 2012 - Dec 2013

- Manage second level escalations and complaints.- Manage relationships with the IT leaders from the Business Units.- Process improvements and implementation.Main Achievements:- Developed a Microsoft SharePoint site for the internal customers toschedule meetings and information repository.- Implemented a Nintex workflow in SharePoint to approve the ServiceLevel Agreements for each Business Unit.- Creation of an internal SharePoint site to manage the customer'sdivisions information. Show less

Service Desk Supervisor

• Oct 2009 - Jul 2012

- Responsible of taking user escalations.- Coach technicians.- Project Management.- Implement process improvements.

Service Desk Technician

• Mar 2007 - Sep 2009

Resolve service requests and incidents on multiple platforms such as:Lotus Notes, Windows, As400, Unix and Telecommunications.

Entitlement Agent - ROP

• Feb 2006 - Mar 2007

Manage customer entitlements regarding hardware support. Manage customer entitlements regarding hardware support.

IT agent

• Apr 2004 - Aug 2005

Provide technical support for Procter & Gamble employees. My functions included troubleshooting for the following platforms: Lotus Notes, SAP, VPN, Desktop Support among others. Provide technical support for Procter & Gamble employees. My functions included troubleshooting for the following platforms: Lotus Notes, SAP, VPN, Desktop Support among others.