Cindy Naughton
Customer Service Supervisor at Sunlight Group Energy Storage Systems- Claim this Profile
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Topline Score
Bio
Millie Hillgrube
Cindy is very knowaledgeable, a true problem solver! She is results driven! Works hard and is a pleasure to work with too!!
Leslie Smith Schwartz
Cindy is detailed oriented, knows her customers needs and exceeds expectations expertly managing the daily challenges of delivering quality service to timelines.
Millie Hillgrube
Cindy is very knowaledgeable, a true problem solver! She is results driven! Works hard and is a pleasure to work with too!!
Leslie Smith Schwartz
Cindy is detailed oriented, knows her customers needs and exceeds expectations expertly managing the daily challenges of delivering quality service to timelines.
Millie Hillgrube
Cindy is very knowaledgeable, a true problem solver! She is results driven! Works hard and is a pleasure to work with too!!
Leslie Smith Schwartz
Cindy is detailed oriented, knows her customers needs and exceeds expectations expertly managing the daily challenges of delivering quality service to timelines.
Millie Hillgrube
Cindy is very knowaledgeable, a true problem solver! She is results driven! Works hard and is a pleasure to work with too!!
Leslie Smith Schwartz
Cindy is detailed oriented, knows her customers needs and exceeds expectations expertly managing the daily challenges of delivering quality service to timelines.
Credentials
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Internal Audit Training
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Experience
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Sunlight Group Energy Storage Systems
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Greece
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Renewable Energy Semiconductor Manufacturing
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400 - 500 Employee
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Customer Service Supervisor
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Apr 2022 - Present
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EnerSys
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United States
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Appliances, Electrical, and Electronics Manufacturing
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700 & Above Employee
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Inside Sales Representative
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Aug 2020 - Apr 2022
Effectively manage incoming leads in high volume Northeast territory.· Build strong customer/sales rep rapport and provide a great customer experience over the phone while thinking critically and assisting the customer and/or sales rep.· Receive and process requests for quotation, orders and all other sales related customer inquiries.· Prepare quotes and process orders for customers and customer prospects.· Reach out to customer leads through cold/warm calling and emailing, daily.· Address and resolve customer product concerns empathetically and professionally.· Maintain complete knowledge on all products, services, and procedures.· Chosen to lead the development of a new process in my department which supports the plants 24-hour shipment program. Tested and rolled out the process to the Inside Sales team successfully.
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Customer Service Representative Team Lead
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Jan 2004 - Aug 2020
Super user Salesforce and process all orders for sales rep.· Managed export packaging and documents in Global wizard.· Worked cross-functionally with Manufacturing, Distributions Centers, Customers, Service Centers and all aspects of Credit, Engineering, Finance and Logistics.· Processed, updated, and tracked orders for safe and successful delivery to customers.· Processed all Material Returns and Credit processing.· Managed all custom related order processes.· Worked directly with customers to solve any issues or changes needed daily.· Responsible for completing all month end reports.· Provided support and encouragement to team daily.· Led and trained all new hires in department.
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Payroll Specialist
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1992 - Aug 1996
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Education
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Montgomery Community College
Associate's degree, Work Experience -
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Reading Area Community College
Community
