Experience

Polara Health

• United States
• Mental Health Care
• 100 - 200 Employee

• Certified Cognitive Function Development Therapist

  • May 2020 - Present

  Polara Heath provides Cognitive Function Development Therapy (CFDT) to persons of all ages. CFDT is a clinical research-based treatment modality utilizing many activities to target, develop and integrate the client's various cognitive functions. Sessions are customized to meet each client's unique needs and to drive long-lasting, far-reaching transference effects. CFDT is effective in helping a wide range of mental health disorders and is particularly helpful for cases in which clients are "resistant" to traditional therapies. Experience includes: • Work one-on-one with clients to help them rewire their brains through the process of neuroplastic remodeling. • Uncover client’s desires to make meaningful and lasting changes in their lives by utilizing motivational interviewing techniques. • Help clients to think more clearly, improve their memory and get off “stuck.” • Interact with client’s clinical care team, parents/responsible parties/foster parents. • Mentor less experienced therapists to help them better understand the modality and improve effectiveness.



Conspectus Home Inspection Services, LLC

• Rochester, Minnesota Area

• Director Of Operations

  • Jan 2015 - May 2020

  * Handled all operational aspects of a busy home inspection business. * Managed large client accounts, increasing sales by 40% in 2019. * Implemented process improvements to develop effective business strategies and procedures. * Oversaw all QA requirements and ensure compliance with AARST/NRPP protocols. * Handled all operational aspects of a busy home inspection business. * Managed large client accounts, increasing sales by 40% in 2019. * Implemented process improvements to develop effective business strategies and procedures. * Oversaw all QA requirements and ensure compliance with AARST/NRPP protocols.



Prosthetic Laboratories

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Branch Manager

  • Feb 2014 - Dec 2014

  * Managed day-to-day clinical operations of a busy clinic. * Ensured superior customer service/patient care. * Directed front desk, call center, patient scheduling, and insurance verification staff. * Managed timely, accurate billing to payors nationwide. * Ensured Medicare and HIPAA compliance. * Restructured department/balanced workloads, resulting in the elimination of a 2-month backlog. * Implemented numerous process improvements to streamline workflow, capturing unrealized revenue and dramatically reducing reimbursement turnaround times. * Cross-trained staff to accommodate continual work fluctuations in various functionalities. * Built a strong work team while managing staff through an acquisition.



Medtox Laboratories

• United States
• Medical Equipment Manufacturing
• 100 - 200 Employee

• Insurance Billing Account Manager

  • May 2012 - Mar 2013

  * Managed relationship between insurance billing department, clients and sales. * Managed Order Entry and Insurance Recoverables staff workload, training, and metrics. * Educated sales and clients to improve claims reimbursement ratios. * Resolved complex billing issues. * Worked closely with upper management to provide process improvement recommendations. * Analyzed payor reimbursements, identified trends and made suggestions for improvement. * Managed relationship between insurance billing department, clients and sales. * Managed Order Entry and Insurance Recoverables staff workload, training, and metrics. * Educated sales and clients to improve claims reimbursement ratios. * Resolved complex billing issues. * Worked closely with upper management to provide process improvement recommendations. * Analyzed payor reimbursements, identified trends and made suggestions for improvement.



Scanlan Group - Surgical Technologies

• Greater Minneapolis-St. Paul Area

• Account Manager

  • Jan 2010 - May 2011

  * Managed numerous large, complex customer accounts/projects. * Built several strong relationships with clients. * Worked closely with Production, Scheduling, QA, Logistics, Engineering, Purchasing and Sales to ensure customer projects progressed as planned. * Generated new Requests for Quotes, established pricing. * Managed numerous large, complex customer accounts/projects. * Built several strong relationships with clients. * Worked closely with Production, Scheduling, QA, Logistics, Engineering, Purchasing and Sales to ensure customer projects progressed as planned. * Generated new Requests for Quotes, established pricing.



Scanlan Group - Scanlan International

• Greater Minneapolis-St. Paul Area

• Asst. Sales Operations Manager

  • Aug 2008 - Dec 2009

  * Managed domestic and international distributor/independent rep sales contracts. * Reviewed contracts with hospitals and made recommendations to Executive Vice President. * Wrote and updated Work Instructions to ensure accuracy. * Audited 100% invoices/billing and quotes/proposals generated by staff and tracked metrics. * Managed domestic and international distributor/independent rep sales contracts. * Reviewed contracts with hospitals and made recommendations to Executive Vice President. * Wrote and updated Work Instructions to ensure accuracy. * Audited 100% invoices/billing and quotes/proposals generated by staff and tracked metrics.



Heartland Tours & Travel

• Greater Minneapolis-St. Paul Area

• Director of Operations

  • Sep 2005 - Mar 2007

  Managed all operations of the business including sales, marketing, customer service, reservations, accounts receivable, accounts payable, pricing and product development. Developed strong relationships with customers. Managed staff of 15 at two sites. Managed all operations of the business including sales, marketing, customer service, reservations, accounts receivable, accounts payable, pricing and product development. Developed strong relationships with customers. Managed staff of 15 at two sites.



EMPI, Inc.

• Greater Minneapolis-St. Paul Area

• Inside Sales Manager

  • Jul 2004 - Apr 2005

  Managed inside sales call center (100 calls/day average per rep). Monitored production, quality, call volume and sales of Durable Medical Equipment (DME). Heavy customer contact. Managed staff of 15. Managed inside sales call center (100 calls/day average per rep). Monitored production, quality, call volume and sales of Durable Medical Equipment (DME). Heavy customer contact. Managed staff of 15.



Disetronic Medical Systems

• Medical Equipment Manufacturing
• 1 - 100 Employee

• Customer Reimbursement Manager / Billing Manager

  • May 2002 - Jun 2004

  Directed operational performance of Billing and Reimbursement departments. Accountable for: Accounts Receivable, third party claim submission, Patient Billing, Medicare, Medicaid, Cash Application, Insurance Appeals, Collections, Refunds and Insurance Verification. Ensured Medicare, Medicaid, and HIPAA compliance. Managed numerous projects. Managed staff of 25 and 4 Leads. Highlights include: * Restructured department, increased production and eliminated overtime resulting in a 23% reduction in labor costs with no employee turnover. * Reduced A/R by 27% by aggressively managing aging reports in 6 months. * Created, wrote and implemented departmental policies and procedures (SOPs). * Identified and led implementation of company-wide process improvement initiatives. * Reviewed and revised managed care contracts for compliance and accuracy.