Experience

Summer Energy

• United States
• Utilities
• 1 - 100 Employee

• Credit Collections Manager

  • Jul 2019 - Present



Gexa Energy

• United States
• Utilities
• 100 - 200 Employee

• Associate Business Account Specialist/ Collections

  • Mar 2017 - Jul 2019



Memorial Hermann Health System

• Hospitals and Health Care
• 700 & Above Employee

• Senior Collections Specialist

  • Jan 2015 - Mar 2017



Champion Energy Services

• United States
• Utilities
• 100 - 200 Employee

• Senior Collections Specialist

  • Nov 2012 - Dec 2014

  Analyze/monitor client A/R billing for balances past due. Responsibilities include making both inbound and outbound with a strong ability to collect past due payments from Commercial Consumers. Respond to customer inquiries via email. Analyze research, and resolve customer issues pertaining to delinquent accounts. Analyze/monitor client A/R billing for balances past due. Responsibilities include making both inbound and outbound with a strong ability to collect past due payments from Commercial Consumers. Respond to customer inquiries via email. Analyze research, and resolve customer issues pertaining to delinquent accounts.



Entrust Energy

• United States
• Utilities
• 1 - 100 Employee

• Collections Team Lead

  • Sep 2012 - Nov 2012

  Responsibilities included supervising employees, monitor incoming and outgoing calls. Handle irate customers, analyze, research, and resolve customer issues and complaints. Responsible for making sure daily disconnections/reconnections were processed timely and accurately.

• Collections Analyst

  • Feb 2012 - Aug 2012

  Analyze/monitor client A/R billing for deliquent balances. Issue disconnect/reconnect transactions.



StarTex Power

• United States
• Oil and Gas
• 1 - 100 Employee

• Collections Analyst

  • Nov 2009 - Feb 2012

  Analyze/monitor client A/R billing for balances past due. Responsibilities include making over 100 calls daily both inbound and outbound with a strong ability to collect past due payments from both Residential and Commercial accounts. Generate a large number of payments daily. Analyze research, and resolve customer issues pertaining to delinquent accounts. Assist department leads with delegating daily work, and assist in answering team members’ questions. Submit disconnect/reconnect orders and resolve any exceptions.



Fulcrum Energy

• Utilities
• 1 - 100 Employee

• Customer Service Lead

  • Nov 2007 - Jun 2008

  Responsibilities included supervising and training new employees, monitor incoming and outgoing calls. Handle irate customers, analyze, research, and resolve customer issues and complaints. Responsible for making sure daily enrollments are processed and that incoming payments are applied to customers account. Assist supervisor with employee scheduling, acting supervisor when supervisor is unavailable. Process day to day transactions, as well as escalated transactions such as priority orders, and MarketTrak transactions.



Affordable Power Plan

• Director of Customer Service

  • 2005 - 2006



Gexa Energy

• United States
• Utilities
• 100 - 200 Employee

• Data Entry

  • 2003 - 2003