Cindy King

Operations & Quality Manager at Telelink Call Centre
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Contact Information
us****@****om
(386) 825-5501
Location
St John’s, Newfoundland and Labrador, Canada, CA
Languages
  • Spanish Elementary proficiency
  • French Limited working proficiency

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Experience

    • Operations & Quality Manager
      • Jun 2007 - Present

    • Special Projects Coordinator
      • 2005 - 2007

      Coordinated 7 different projects within our company for Call Centres all over the USA. It involved managing these relationships with the clients, as well as the Human Resources at Telelink to maintain service levels and customer satisfaction as outlined by the US-based clients.

    • Team Leader
      • 2003 - 2005

      Lead a team of 40 people in the day-to-day running of our call centre business. This involved everything from maintaining customer relationships, to employee relationships, account maintenance, quality assurance and account programming.

Education

  • Memorial University of Newfoundland
    1996 - 2001
  • Keyin College
    Honors Diploma, Tourism Management
    1994 - 1996

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