Cindy Johnston RN, BSN, MBA
Customer Success Manager at Ontrak Health- Claim this Profile
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Bio
Michael Muzzillo
Cindy is a focused and committed Community Wellness Manager with great skills, knowledge, ability and commitment.
Michael Muzzillo
Cindy is a focused and committed Community Wellness Manager with great skills, knowledge, ability and commitment.
Michael Muzzillo
Cindy is a focused and committed Community Wellness Manager with great skills, knowledge, ability and commitment.
Michael Muzzillo
Cindy is a focused and committed Community Wellness Manager with great skills, knowledge, ability and commitment.
Credentials
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Certified Customer Success Manager (CCSM) Level 5
SuccessHACKERFeb, 2023- Sep, 2024 -
Certified Customer Success Manager (CCSM) Level 4
SuccessHACKERNov, 2022- Sep, 2024 -
Certified Customer Success Manager (CCSM) Level 3
SuccessHACKERJul, 2022- Sep, 2024 -
Certified Customer Success Manager (CCSM) Level 2
SuccessHACKERJun, 2022- Sep, 2024 -
Certified Customer Success Manager (CCSM) Level 1
SuccessHACKERMay, 2022- Sep, 2024 -
Strategic Agility
LinkedInAug, 2020- Sep, 2024 -
Diversity, Inclusion, and Belonging
LinkedInJul, 2019- Sep, 2024 -
The Neuroscience of Learning
LinkedInMay, 2019- Sep, 2024 -
Certified Wellness Program Director (CWPD)
Chapman InstituteApr, 2019- Sep, 2024 -
Certified Worksite Wellness Program Manager (CWWPM)
Chapman InstituteApr, 2019- Sep, 2024 -
Certified Wellness Program Coordinator
Chapman InstituteNov, 2017- Sep, 2024 -
Certified Worksite Wellness Specialist
National Wellness Institute -
Licensed Am I Hungry? Workshop Faciltator
Am I Hungry? Mindful Eating Programs and Training -
Mental Health First Aid
Mental Health First Aid International
Experience
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Ontrak Health
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United States
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Mental Health Care
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1 - 100 Employee
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Customer Success Manager
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Feb 2022 - Present
• Subject matter expert. Own key customer relationships with responsibility for product adoption, training, utilization, delivery of key metrics, account retention, growth strategy and overall customer health • Delivery of monthly account updates, Quarterly Business Reviews (QBR’s) and Annual Account Reviews to customer executives. • Data driven, consultative problem solving with a results-oriented approach. • Subject matter expert. Own key customer relationships with responsibility for product adoption, training, utilization, delivery of key metrics, account retention, growth strategy and overall customer health • Delivery of monthly account updates, Quarterly Business Reviews (QBR’s) and Annual Account Reviews to customer executives. • Data driven, consultative problem solving with a results-oriented approach.
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Cigna
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United States
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Wellness and Fitness Services
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700 & Above Employee
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Health Engagement Senior Analyst
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Dec 2016 - Feb 2022
• Collaboration with client leadership team and Cigna account team to bring Cigna resources and solutions to the client. Serves as onsite clinical and behavioral health benefits subject matter expert. • Facilitate new process development as needed to meet Cigna/client objectives • Strategic planning, implementation and evaluation of the onsite wellness program for 8500 employees • Support and engagement of 65 employee wellness champions throughout the district • Oversight, execution, and reporting of Health Improvement Fund budget • Collaborated with client to achieve the following recognition: Orlando Business Journal Top 25 Healthiest Employers in Central Florida, Gold level American Heart Association Employee Health Index , and Cigna Outstanding Culture of Wellbeing • Represent Cigna at client and community sponsored events Show less
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Volunteers in Medicine Hilton Head Island
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Wellness Coordinator
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Jan 2015 - Dec 2016
• Development, implementation, and evaluation of pilot wellness program for clinic patients. • Training and oversight of 28 volunteer staff • Budget planning, execution and reporting • Quarterly reporting to board of directors • Building and maintaining community relationships • Marketing and brand recognition of clinic services • Community Liaison • Development, implementation, and evaluation of pilot wellness program for clinic patients. • Training and oversight of 28 volunteer staff • Budget planning, execution and reporting • Quarterly reporting to board of directors • Building and maintaining community relationships • Marketing and brand recognition of clinic services • Community Liaison
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Northwestern Medicine KishHealth
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United States
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Hospitals and Health Care
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100 - 200 Employee
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Community Wellness Manager
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Dec 2006 - Dec 2014
Community Wellness Manager, August 2012 - Present Community Wellness Supervisor, January 2010 - August 2012 Community Wellness Educator, December 2006 – January 2010 • Oversight of 8 Community Wellness staff • Budget planning, execution and reporting • Creation and implementation of Community Benefit Plan • Developed Community Health Network to meet the social/emotional needs of underserved patients and reduce hospital readmission rates • Spearheaded and coordinated HeartWise Cardiac Health Screening Program • Spearheaded effort to successfully bring free wellness education programs to local school districts • Created and implemented employee wellness program for local businesses • Grew Community Wellness Department from 1500 adult and youth contacts to 24,000 contacts • Represent Health System at community events and functions • Community Liaison Show less
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Indian Prairie School District 204
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United States
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Education Administration Programs
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700 & Above Employee
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Certified School Nurse
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2005 - 2007
Responsible for all IEP and 504 nursing evaluations for 7 schools, approximately 6500 students, grades K-8. Member of Pupil Student Services Support Team. Additional duties for 7 schools include classroom education related to student wellness, hygiene, and puberty. Responsible for faculty training on bloodborne pathogens, emergency care for anaphylaxis and other serious medical emergencies. Mentorship of full and part-time registered nurses working in the health offices of 7 schools. Responsible for training nursing staff on use of health office software program. Show less
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Yorkville CUSD #115
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United States
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Primary and Secondary Education
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200 - 300 Employee
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School Nurse
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1998 - 2005
Responsible for approximately 800 students in two schools. Direct care of all illness and injuries. Care of students with serious medical conditions. Maintenance of all health and medical records. Compliance with state mandates. Member of intervention and special education. Mentorship and training of district nurses and health aides. • Spearheaded effort to bring Abstinence Education Program to 8th and 10th graders. Presented curriculum and benefits of program to District Administrators. Program approved for both 8th and 10th grade. Attended training and taught program to 8th grade students. • Initiated and coordinated a district wide staff wellness program with focus on healthy lifestyle changes. • Researched, wrote proposal for, and secured funding for district wide implementation of school health software. The software allowed district nurses to assess their current practice and to implement effective interventions to reduce student absenteeism, reduce out of class time, and reduce health-related barriers to education. Show less
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Education
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2018 - 2020
University of Hartford
Master of Business Administration - MBA, Project Management -
2002 - 2004
University of Missouri-Saint Louis
Bachelor's Degree, Nursing
Community
