Experience

St John Ambulance Alberta

• Canada
• Non-profit Organization Management
• 1 - 100 Employee

• Manager of Administration & Customer Service

  • Aug 2014 - Present

  • Manage operations of 7 Training Centres across the province. • Recruit, hire and develop 7 Administration Officers and 12-15 Customer Service Representatives in the province. • Lead weekly calls for Admin and Training departments. • Exceptional customer service results. • Ensures that succession planning is always a priority at every level of the department. • Leads and participates in the Health and Safety program for the province. • Works closely with National Office and… Show more • Manage operations of 7 Training Centres across the province. • Recruit, hire and develop 7 Administration Officers and 12-15 Customer Service Representatives in the province. • Lead weekly calls for Admin and Training departments. • Exceptional customer service results. • Ensures that succession planning is always a priority at every level of the department. • Leads and participates in the Health and Safety program for the province. • Works closely with National Office and participates in many National conference calls to give input about Alberta’s needs. • Works closely with other managers to ensure unity is presented in communication to all the staff members. • Volunteers my time in some of the organizations activities. Show less



Bath & Body Works

• United States
• Retail
• 700 & Above Employee

• General Manager

  • 2011 - 2014

  Edmonton, Canada Area Oversee the entire operation of the number 1 store in the entire company. • Recruit, hire and develop 6-8 CO managers and other key holders for the store. • Lead change in the organization. • Exceptional customer service results shown through our survey reporting. • Embrace and uphold all our values in the company. • Lead weekly district conference calls and left as the go to person in the absence of my DM • Performed all management tasks effectively including… Show more Oversee the entire operation of the number 1 store in the entire company. • Recruit, hire and develop 6-8 CO managers and other key holders for the store. • Lead change in the organization. • Exceptional customer service results shown through our survey reporting. • Embrace and uphold all our values in the company. • Lead weekly district conference calls and left as the go to person in the absence of my DM • Performed all management tasks effectively including staffing, scheduling, maintaining all records and paperwork up to date, inventory, and stock processing. • My passion is people, both internal and external customers. • Have gone through situational leadership training and have gained much respect in dealing with people and difficult situations. Show less



DeSerres

• Canada
• Retail
• 100 - 200 Employee

• Store Manager

  • 2010 - 2011

  • Successfully re-established a positive working environment, and increased employee morale. • Work with and train employees on how to create a loyal customer base by modeling exceptional customer service. • Utilized analytical skills to ensure store maintained financial success and growth. • Maintained a positive work environment promoting continual personal and team successes. • Effectively lead training to ensure staff was equipped to achieve personal and store goals. •… Show more • Successfully re-established a positive working environment, and increased employee morale. • Work with and train employees on how to create a loyal customer base by modeling exceptional customer service. • Utilized analytical skills to ensure store maintained financial success and growth. • Maintained a positive work environment promoting continual personal and team successes. • Effectively lead training to ensure staff was equipped to achieve personal and store goals. • Planned and executed all visual merchandising in a timely and efficient manner. • Performed all management tasks effectively including staffing, scheduling, maintaining all records and paperwork up to date, inventory, and stock processing. Show less



Alberta Blue Cross

• Canada
• Insurance
• 700 & Above Employee

• Product Sales Representative

  • 2009 - 2010

  • Responding to incoming calls from potential customers. • Promoting health and dental benefit plans. • Customer follow up with approvals and denials of benefits packages. • Offering value added solutions to help generate new business for Alberta Blue Cross.



Pier 1

• United States
• Retail
• 700 & Above Employee

• Store Manager

  • 2001 - 2009

  • Assisted in creating a loyal customer base by modeling exceptional customer service. • Utilized analytical skills to ensure store maintained financial success and growth. • Maintained a positive work environment promoting continual personal and team successes. • Effectively lead training to ensure staff was equipped to achieve personal and store goals. • Planned and executed all visual merchandising in a timely and efficient manner. • Experience with word, excel and… Show more • Assisted in creating a loyal customer base by modeling exceptional customer service. • Utilized analytical skills to ensure store maintained financial success and growth. • Maintained a positive work environment promoting continual personal and team successes. • Effectively lead training to ensure staff was equipped to achieve personal and store goals. • Planned and executed all visual merchandising in a timely and efficient manner. • Experience with word, excel and PeopleSoft Financials programs. • Performed all management tasks effectively including staffing, scheduling, maintaining all records and paperwork up to date, inventory, and stock processing. Show less



BMO

• Canada
• Financial Services
• 700 & Above Employee

• Customer Service Representative

  • 2000 - 2001

  • Responsible for promoting and selling all banking services. • Accurately handled daily cash operations for personal and business clients. • Accountable for large amounts of money. • Effectively balanced, and found discrepancies in cash.



Kernels Popcorn Limited

• Canada
• Food & Beverages
• 1 - 100 Employee

• Company Owner

  • 1992 - 2000

  • Promoted excellence in sales and in-store marketing. • Interviewed, hired, trained, and maintained staff. • Promoted excellence in customer service through modeling and coaching. • Monitored productivity, sales and profitability. • Designed dynamic marketing plans in accordance with recent trends and upcoming holidays.