Operations Supervisor

• Mar 2023 - Present

Operations Manager / Accomodation reservations Supervisor

• Jan 2022 - Jan 2023

● Adjusted property rates to respond to customer demand ● Managed day-to-day operations of 3rd party housekeepers and contractors ● Reviewed property damage caused by guests, coordinated damage repair quotes with contractors, and submitted claims to insurance providers ● Interviewed housekeepers/contractors and provided hiring recommendations to owners ● Monitored and maintained operating supplies while conducting regular walk throughs ● Created personalized guest experiences and resolved unexpected requests ● Presented a weekly report on customer review KPIs and operations overview ● Converted inquiries into confirmed bookings using upsale incentives ● Maintained project management applications (Confluence, Asana) ● Wrote standard operating procedure guidebook (booking software procedures, new employee onboarding, client owner onboarding, guest troubleshooting) Show less

Guest Service Agent

• Jul 2021 - Jan 2022

Night Auditor

• May 2021 - Jun 2021

Welcoming customers, manning the reception of the hotel, monitoring and securing the facilities, monetary transactions for the reception and the hotel's restaurant, collection of payments, preparation of reports of the establishment's figures for the administration and the heads of management. Enforcing Marriott's procedures and always assuring customer satisfaction. This facility is an apartment-hotel and has 187 rooms. Management of Customer complaints. Welcoming customers, manning the reception of the hotel, monitoring and securing the facilities, monetary transactions for the reception and the hotel's restaurant, collection of payments, preparation of reports of the establishment's figures for the administration and the heads of management. Enforcing Marriott's procedures and always assuring customer satisfaction. This facility is an apartment-hotel and has 187 rooms. Management of Customer complaints.

Night Auditor / Front Office Receptionist

• Sep 2020 - Apr 2021

Welcoming customers, manning the reception of the hotel, monitoring and securing the facilities, monetary transactions for the reception and the hotel's restaurant, collection of payments, preparation of reports of the establishment's figures for the administration and the heads of management. Enforcing Marriott's procedures and always assuring customer satisfaction. This facility is an apartment-hotel and has 140 rooms. Welcoming customers, manning the reception of the hotel, monitoring and securing the facilities, monetary transactions for the reception and the hotel's restaurant, collection of payments, preparation of reports of the establishment's figures for the administration and the heads of management. Enforcing Marriott's procedures and always assuring customer satisfaction. This facility is an apartment-hotel and has 140 rooms.

Front Office Receptionist / Night Auditor

• Mar 2019 - Sep 2020

Welcoming customers, facilitating their stay and managing their departure, assuring the reservation schedule. Management of group arrivals for events and sports seminars; Management of English speaking customers and transmission of information with collegues for the following shift. High turnover rate greater than 90% on Mondays, Tuesdays and Wednesdays. 150 rooms. Management of Customer complaints. Welcoming customers, facilitating their stay and managing their departure, assuring the reservation schedule. Management of group arrivals for events and sports seminars; Management of English speaking customers and transmission of information with collegues for the following shift. High turnover rate greater than 90% on Mondays, Tuesdays and Wednesdays. 150 rooms. Management of Customer complaints.

Child Care Specialist (Au Pair)

• Jan 2018 - Jan 2019

One year experience abroad in order to better my English. During this period, I had three children in my care, who were 5, 7, and 9 years old. I was responsible for their daily routine. I had to organize their weekly schedule, drive them to school, to their appointments, to their extra-curricular activities, to help them with homework, to provide food for them, to organize outings, etc. In my spare time, I was able to travel across the United States, practice indoor rock climbing, and many outdoors activities. Show less

Réceptionniste

• Sep 2017 - Oct 2017

Welcomed guests, helped the smooth running of their stays, departures, and arrivals, assured the reservations and room management, created tourist guides for attractions and outings of the area, tourist reservations, held and actively led themed nights for the guests.

Front Office Receptionist / Seasonal Worker

• Jun 2017 - Aug 2017

Welcoming customers, facilitating their stay and then managing their departure, keeping the room reservation schedule, setting up tourist information, booking tourist activities, participating in club activities set up for customers (entertainment). Socialization, reception and management of childcare for the children's clubs.

Equipière

• Oct 2016 - Jun 2017

Student job. Meal preparation, assembly, cleaning and organization of the front counter area. Customer service, calculation of payments, monetary handling, always following the rules and regulations of the McDonalds corporation. Student job. Meal preparation, assembly, cleaning and organization of the front counter area. Customer service, calculation of payments, monetary handling, always following the rules and regulations of the McDonalds corporation.