Experience

LSI (Life Systems International)

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Customer Support Coordinator

  • Mar 2020 - Present

  • Assistant to the Director of Support Department • Process customer transactions • Loaner Equipment Coordinator(Computer Desktops, Transmitters, and Receivers) o Handle 40+ Day and 2 Week Loaner Tickets and Reports o Inventory Reports of All Loaner Equipment • Process Consumable Orders for Customers • Manage daily inbound calls – create a spreadsheet for all tickets and review calls and notes. o Coordinate with team members to review issues and prioritize as needed • Review and follow up on negative tickets • Train new employees • Schedule periodic department meetings • Assist team members with customer tickets • Process outstanding Loaner Equipment returns • Process emails and multiple reports for management • Manage special projects as needed • Conduct inventory and ordering of all consumables and computer repair parts • Create support processes and information to ensure support functions more effectively



Carolina Stars Gymnastics

• Receptionist

  • Aug 2016 - Nov 2017