Experience

Eveready Express

• United States
• Transportation/Trucking/Railroad
• 1 - 100 Employee

• Office Administrator

  • Jun 2017 - Present



Reliant Ribbon

• New Jersey

• Client Support

  • Dec 2012 - Jan 2023

  • Customer service representative for existing and new accounts • Process orders submitted by customers and account managers • Generate invoices for customers for payment • Apply checks to customer accounts when received • Assist account managers with sales materials when needed • Create color cards for company website and sales catalogs • Customer service representative for existing and new accounts • Process orders submitted by customers and account managers • Generate invoices for customers for payment • Apply checks to customer accounts when received • Assist account managers with sales materials when needed • Create color cards for company website and sales catalogs



Ricoh USA, Inc.

• United States
• Information Technology & Services
• 700 & Above Employee

• Specialist, Customer Billing

  • Aug 1998 - Jan 2023

• Senior Distribution Center Assistant

  • Aug 1998 - Sep 2010

  Recognized by management for effectiveness and efficiently accomplishing daily tasks and going above and beyond expectationsUtilized ORACLE software system on a daily basisEntered single machine service contracts for existing and new customers in Oracle 11i applicationsEntered multiple machine aggregate contracts for existing and new customersCredited invoices Reviewed contracts that are not billing properly and update as necessarySupported Sales Administration with contract questions; Promoted to Supervisor in 2000Top Gun AwardCustomer Service Award - multiple timesSeven time recipient of the Ricoh Ichibon Award for excellent service and dedicationCreated delivery notices, notifying sales force equipment is shippingImplemented daily “Install Update Log”, keeping sales department and managers informed of delivery statusGenerated and maintained spreadsheets with customer order information in ExcelCreated Customer Acknowledgement Form for delivery purposesLiaison between sales force and warehouse; Major Account Program: sole handler of tracking all incoming equipment and scheduling for deliveriesEntered customer information and serial numbers in OMD software



Channel Home Center

• Inventory Control Specialist

  • Apr 1975 - Apr 1998

  Purchased merchandise: reviewed all orders to vendors and distribution center and followed up on delinquent purchase orders Implemented new computer assisted order system Shipping and Receiving paperwork: checked for accuracy of vendor and warehouse shipping and followed up on any discrepancies Return Goods Processing: processed all returns for credit to vendors and warehouse and coordinated shipments via UPS and common carriers Processed employee payroll electronically Supervisory responsibilities, included supervision of 35 associates, opening and closing store and safe accountability



Channel Home Center / Rickel Home Center

• Inventory Control Coordinator

  • 1975 - 1998