Experience

Tennessee Department of Transportation

• United States
• Government Administration
• 700 & Above Employee

• IT Manager

  • Dec 2019 - Present



Brookdale Senior Living

• Brentwood, Tennessee

• Senior Scrum Master

  • May 2019 - Dec 2019



PointClear Solutions

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Scrum Product Owner

  • Feb 2019 - May 2019



UnitedHealth Group

• Hospitals and Health Care
• 700 & Above Employee

• Agile Coach/SAFe RTE/Product Owner/Senior Scrum Master

  • Jul 2012 - Jan 2019

  Experienced Agilist in many roles and environments. Agile Coach, Release Train Engineer, Product Owner, Sr Scrum Master, and Kanban Coach for Optum Technology. Acted as a leader, coach, mentor, facilitator, and teacher for Agile, Scale Agile (SAFe), Release Trains and Scrum teams. Influenced from a position of minimal authority, providing guidance, helping teams to become self-organized and self-managed. Specific activities: • Facilitated the transition of a large IT organization from traditional PM/SDLC to Agile, Scrum, Kanban, and SAFe • Supported teams through the use of agile values and principles • Optimized the flow of value through teams and Agile Release Trains (ART) • Facilitated Program Increment (PI) Planning readiness by helping with the preparation of product visions and backlogs through pre-and post-PI Planning meetings • Facilitated the PI planning events for the entire organization • Published program and team PI objectives for visibility and transparency • Facilitated SAFe ART synchronization meetings and system demos • Worked with other Agile coaches to help leaders and teams understand Lean-Agile values and principles • Facilitated collaboration between teams to identify, resolve, own, accept, mitigate dependencies/risks • Worked with the Product Manager, Product Owners, and other stakeholders to help ensure strategy and execution alignment • Reported statuses to leaders and supported related activities • Developed and managed product backlog with continual focus of maximizing business value • Conducted story mapping, story writing, and defined program increments • Gathered, refined and prioritized needs with stakeholders • Presented product backlog vision along with goals to the development team and leadership • Drove improvements via Inspect and Adapt workshops, focusing on continuous improvements • Schedule and facilitate team events: daily standup, sprint planning, refinement, and retrospective Show less



Association for Women in Computing

• Board Member/President

  • 2012 - 2014

  The Association for Women in Computing is a not-for-profit organization dedicated to promoting the advancement of women in technology professions. Our organizaton meets montly on various topics and networks in a relaxed, inviting atmosphere. Our members and guests range from the uber geeky to the non-technical types that function between IT and the business - all women in technology are welcome. To find out more, go to www.awctc.org. The Association for Women in Computing is a not-for-profit organization dedicated to promoting the advancement of women in technology professions. Our organizaton meets montly on various topics and networks in a relaxed, inviting atmosphere. Our members and guests range from the uber geeky to the non-technical types that function between IT and the business - all women in technology are welcome. To find out more, go to www.awctc.org.



TCF Bank

• Banking
• 700 & Above Employee

• Sr. Business Analyst

  • Feb 2011 - Jul 2012

  Consulted with business owners, stakeholders, users, and vendors to elicit and document requirements, conduct system and UAT testing, problem identification and resolution for multiple eCommerce and web based products and projects. At times led implemtations acting as the Sr. BA and Project Manager, using PM methodology and SDLC process to create a detailed and organized project plan.

• Project Manager

  • Oct 2008 - Feb 2011

  Led a team of professionals who developed and delivered end-to-end projects and related communications and training materials. Created a sense of organization and structure by implementing business analysis, project management best practices and methodologies, and continuous process improvement. Strategically managed multiple projects simultaneously including project plans, resource and task estimation, requirement gathering, testing, communications, training, and other related SDLC/PM project documentation. Efforts resulted in efficient and effective repeatable processes, standard and consistent project, communication and training documentation, timely delivery of complex and crucial regulatory projects and technological information required for staff to perform their job functions. Show less



Target

• United States
• Retail
• 700 & Above Employee

• Sr. Systems Engineer

  • Jan 2005 - Dec 2007

  Consulted with clients to define, gather and document business requirements to re-engineer, design and implement the Change, Configuration and Incident Management processes using Target Technology Services standards and procedures and ITIL best practices. Also translated requirements into technical specifications and created training and communication materials and other deliverables for IT Service Management process and application implementation projects. Consulted with clients to define, gather and document business requirements to re-engineer, design and implement the Change, Configuration and Incident Management processes using Target Technology Services standards and procedures and ITIL best practices. Also translated requirements into technical specifications and created training and communication materials and other deliverables for IT Service Management process and application implementation projects.



Ports America

• United States
• Maritime Transportation
• 700 & Above Employee

• Logistics Planner

  • Dec 2003 - Sep 2004

  Created logistic plans for loading and unloading large container vessels for the ports of Oakland, CA and Seattle, WA by drafting, organizing and reconciling initial and final stowage plans, using direct communications and coordination with ship and port crews for plan accuracy. Created logistic plans for loading and unloading large container vessels for the ports of Oakland, CA and Seattle, WA by drafting, organizing and reconciling initial and final stowage plans, using direct communications and coordination with ship and port crews for plan accuracy.



CenturyLink

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Network Operations Manager

  • May 2000 - Dec 2003

  Managed 28 highly skilled technicians in the daily turn-up, repair and maintenance of intelligent network communication equipment in a 14 state region. Monitored productivity metrics, organized workload and resources, coordinated escalations, special projects, and work movement. Investigated database inaccuracies, resolved customer issues and new circuit installation backlog. Managed 28 highly skilled technicians in the daily turn-up, repair and maintenance of intelligent network communication equipment in a 14 state region. Monitored productivity metrics, organized workload and resources, coordinated escalations, special projects, and work movement. Investigated database inaccuracies, resolved customer issues and new circuit installation backlog.



Burns International Security Services, Inc

• Client Services Manager

  • Apr 1999 - Aug 1999

  Managed 25 security client sites consisting of over 4,700 hours of security services in the Tacoma Metro area. Additionally responsible for a security staff of 150 employees, conducting interviews, hiring, managing performance, background checks and training. Responsible for managing and tracking profit and loss for the branch office. Managed 25 security client sites consisting of over 4,700 hours of security services in the Tacoma Metro area. Additionally responsible for a security staff of 150 employees, conducting interviews, hiring, managing performance, background checks and training. Responsible for managing and tracking profit and loss for the branch office.



US Navy

• United States
• Armed Forces
• 700 & Above Employee

• Air Traffic Controller

  • Nov 1986 - Oct 1998

  Managed naval air traffic and staff at various tower and radar air traffic control and airport facilities. Maintained positions of continuously increasing responsibility throughout a successful naval career. Managed naval air traffic and staff at various tower and radar air traffic control and airport facilities. Maintained positions of continuously increasing responsibility throughout a successful naval career.