Experience

KATEK Canada

• Canada
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Material Handler

  • Jul 2020 - Present

  As a material handler, I am responsible for ensuring an adequate supply of materials as and when required for a smooth production process. As work orders drop, I must efficiently locate and identify parts, in order of FIFO, and promptly supply materials to the production department through a kitting process. As product is requested from the warehouse or is purchased, I must verify and label materials and record their locations on the shelves or racking through a quick-pick system. I preserve raw materials and supplies from unnecessary waste and/or damage during purchase, storage, handling and use. These processes ensure an uninterrupted flow of right quality and quantity of materials to the production department. Daily, I demonstrate my ability to effectively multi-task, through filling required part requisitions for our production lines to ensure continued productivity, fulfilling and supplying Kanban orders to assist in achieving our company’s lean manufacturing standards, counting and relocating stock from the floor, performing and reporting cycle counts, along with verifying and stocking new product. I am responsible for complying with all warehouse safety rules and guidelines. And maintaining an organized, neat and clean workstation. Show less



Meyer Service & Supply Ltd.

• Canada
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Administrative Clerk/Shipping Clerk

  • Sep 2019 - Mar 2020

  As an office administrative clerk, I was responsible for answering the phones in a polite and friendly manner and addressing or transferring calls accordingly. Daily, I was responsible for processing customer orders via phone, fax and email. I was responsible for entering all customer purchase orders through Simply Sage accounting and invoicing the customers once their orders had been filled. I organized and ensured the efficient maintenance our filing system, both electronically and physically. On a weekly basis, I would take inventory of our office supplies to ensure that we had what we needed to run efficiently and effectively. As a shipping clerk, I maintained our product inventory both electronically physically. I was responsible for dealing with multiple shipping couriers to ship out our customer orders in a timely manner. On a weekly basis, I would take inventory of our products, to ensure that we were meeting customer demand. As inventory arrived, I was responsible for receiving it, as well as labelling and restocking our shelves accordingly. I was also responsible for receiving customer instruments for servicing when they arrived and processed the necessary paperwork to ensure that our technicians could effectively do their job. As both an office administration clerk and shipping clerk, I maintained the cleanliness of our lobby as well as our shipping area. Show less



Employment and Social Development Canada

• Government Administration
• 700 & Above Employee

• Payment Services Officer

  • Aug 2016 - Sep 2019

  As an inbound call center agent for Employment Insurance, I was responsible for providing excellent client service skills to make a difference in the lives of Canadians. Through information gathering and fact-finding, I was able to utilize my problem-solving skills to analyze claims for benefits and determine benefit entitlement. I informed clients on processes and procedures and educated them on program specific legislation to ensure a clear understanding of what was required to receive services and/or benefits. For established claims, I was responsible for providing claim specific information, process claimant reports to ensure accurate payment and help to put claimants into pay. Show less

• Team Leader

  • Jan 2018 - May 2018

  As a Team Leader for Employment Insurance, I was responsible for ensuring that agents adhered to company policies and procedures as it pertained to information management, values and ethics, IT security, and our Business Continuity Plan. I was accountable for our team meeting National targets, both as individuals and as a team. I regularly measured their performance and offered agents guidance and feedback as needed. Getting to know team members individually allowed me to find tailored ways to motivate them. In my role, I was also responsible for the attendance of all Employment Insurance agents in the call center, managing requests through Outlook and updating Excel spreadsheets with approved time off. During my contracted position, I also took part in the interview process of potential new agents. Show less



Delaney Bus Lines

• Canada
• Truck Transportation
• 1 - 100 Employee

• Inventory Clerk

  • Feb 2015 - Aug 2016

  As an Inventory Clerk, I organized the entire physical inventory and cross-referenced it with the inventory system to ensure that they reflected one another. As inventory arrived, I ensured that it was stocked in a timely manner both physically and systematically. I was responsible for processing warranty claims with the multiple vendors and ensuring that each of their guidelines were followed. I entered all of the work orders from the company vehicles into our data entry program, filed away and maintained organization of the hard copy records. I was responsible for speaking with troubleshooting departments when systems were down or in need of updates or maintenance. I also maintained the cleanliness of the break room, bathroom, shop, parts, and tools. Show less

• School Bus Driver

  • Sep 2014 - Aug 2016

  As a Bus Driver, I was responsible for the safe transportation of both elementary and high school students to and from school on a daily basis. I ensured that the safety rules and regulations were communicated effectively and were followed by both myself and the students to ensure a safe travel environment. I was also responsible for safety evacuation training at the beginning of the school year with my students.



Sage Designs

• Canada
• Events Services
• 1 - 100 Employee

• Production Coordinator/Event Staff

  • Feb 2008 - Sep 2015

  As a Production Coordinator, I was responsible for organizing, coordinating and assisting clients in delivering a successful and memorable event. By creating a detailed chronological production schedule of the day, I was able to ensure coordination amongst all vendors. When tasked as a Lead on an event, I was responsible for allocating tasks to staff and follow-up. I was able to work under pressure and successfully utilize my problem solving abilities to meet tight deadlines for client, vendor and event demands. Each event required our team to load, unload and move products from vehicles to venues efficiently. The work environment was fast-paced with repetitive and physically demanding tasks. Show less



Walmart Logistics

• Team Leader

  • Jan 2013 - Aug 2014

  I was one of four Team Leaders on the afternoon shift in the largest receiving department. We worked together to generate daily production forecasts based on a variety of factors and communicated our expectations to our team. Throughout the night, I was responsible for motivating and monitoring our team to ensure that we maintained proper pace to reach our outlined goal. I maintained scheduling to ensure proper coverage on a daily, weekly and monthly basis. I updated the payroll schedule to make certain that the hours worked were reflected to eliminate pay discrepancies. I generated, issued and discussed performance reviews with team members on a monthly basis. I attended regular training to ensure that I was up to date on training and safety procedures and communicated this information to my team. I was responsible for creating a safe work environment for my team and completing weekly and monthly safety inspections of my dock, as well as signing off on machine safety inspections by my team. With a large management team, it was imperative that we communicated all of our interactions and completed tasks to one another in a timely manner. Show less

• Receiver

  • Jul 2012 - Jan 2013

  As a Receiver, I was responsible for unloading trucks loaded with freight weighing up to 100lbs. I utilized a pump cart for pallet loads and was responsible for stacking and wrapping pallets according to warehouse scales. I was tasked with checking-in merchandise and matching purchase orders to sales orders. Thorough review allowed me to ensure that materials and items received were correctly designated to storage or shipping areas. I was responsible for sorting and placing materials or items on pallets or in bins according to a predetermined sequence such as size, type, style, colour or product code. I recorded cross-referenced amounts of materials or items received, via an inventory computer program. I came prepared for each shift wearing the proper safety equipment. I maintained a safe and organized work area at all times by keeping the floor, pallet area and workstation neat, while complying with procedures, rules, and regulations. Show less



CIBC

• Canada
• Banking
• 700 & Above Employee

• Financial Services Representative

  • May 2006 - Oct 2009

  As an FSR I, I took care of gaining new customers by opening new bank accounts. Through asking questions, utilizing my strong customer service skills and getting to know my new customers I was able to suggest and open other products that may be beneficial to them, or refer them to next level FSRs for more complex products such as mortgages or mutual funds. I regularly kept up with any product changes or promotions to ensure that I was able to offer the best products and services to my customers. As a trained teller, I was also available to help on the teller line when we were short staffed or during vacations. Show less



STITCHES

• Bangladesh
• Retail Apparel and Fashion
• 1 - 100 Employee

• Manager

  • Jul 2004 - May 2006

  As a Retail Manager, I set a high standard for the level of customer service that I expected from my team. We had a strong customer base and I ensured that the appearance, experience and service was exceptional. I was responsible for interviewing, hiring and training all employees, as well as outlining the company’s vision, mission, values, and expectations. I created and maintained scheduling, as well as payroll. I generated a daily sales target for the store and I would divide the target amongst team members to guarantee that the target would be met as a team. Wall and floor merchandising visuals were sent weekly and had to be implemented in a timely manner. If we did not have certain products as per the visual, I had to be resourceful and pull from the product that I did have, to create an appealing and marketable presentation. I kept my staff motivated by creating a positive and fun work environment and through friendly and engaging sales competitions. Show less