Experience

Belimo

• Switzerland
• Mechanical Or Industrial Engineering
• 700 & Above Employee

• Customer Service

  • Nov 2017 - Present

  Danbury, CT



BranchServ Convergint

• United States
• Banking
• 1 - 100 Employee

• Customer Service

  • Dec 2013 - May 2017

  Bethel, CT Customer Care Specialist that interfaced with customers to create work orders for repair of physical security equipment for the banking industry. I dispatched the qualified field technicians to perform repairs in the New York City metro area; after determining whether emergency or 24-hour standard response time was needed. I successfully coordinated these repairs utilizing a stream-lined group of technicians to keep manpower costs at a minimum. I then prepared the completed work orders… Show more Customer Care Specialist that interfaced with customers to create work orders for repair of physical security equipment for the banking industry. I dispatched the qualified field technicians to perform repairs in the New York City metro area; after determining whether emergency or 24-hour standard response time was needed. I successfully coordinated these repairs utilizing a stream-lined group of technicians to keep manpower costs at a minimum. I then prepared the completed work orders for invoicing that included contract review and accurately entering the invoice line items. I also prepared detailed quotations for corporate approval. Show less



Sandvik

• Sweden
• Mining
• 700 & Above Employee

• Customer Service

  • Sep 2007 - Oct 2013

  Bethel, CT Lead CSR and ISO audit lead for industrial heating products produced on site in which I tested and authored best work practices for order entry accuracy and contract review for the inside sales team. I maintained the customer price tables as contracts were renewed and signed.  Trained incoming colleagues on software, sales and products sold.  Represented sales department in weekly production meetings. Relaying customer product demands and their production forecasts… Show more Lead CSR and ISO audit lead for industrial heating products produced on site in which I tested and authored best work practices for order entry accuracy and contract review for the inside sales team. I maintained the customer price tables as contracts were renewed and signed.  Trained incoming colleagues on software, sales and products sold.  Represented sales department in weekly production meetings. Relaying customer product demands and their production forecasts.  Worked closely with application and production engineers to provide intelligent product support to our customers. Trained and provided production planning schedules for heavy wire manufacturing Show less



Town of New Fairfield Public Works

• Office Manager

  • Jul 2005 - Sep 2007

  Public Works, Town of New Fairfield  Assisted Director of PW with annual budgets; AR and AP preparation for Finance Department  Payroll preparation for all PW employees  Customer service for resident service requests



McMullin Manufacturing

• Administrative Assistant

  • Oct 2000 - Jun 2005

  Danbury, CT  Customer Service  Purchase order creation, AR and AP using QuickBooks; job shop costing and formulating customer quotations  Payroll preparation for all employees