Experience

Caring

• United States
• Information Services
• 100 - 200 Employee

• Family Advisor

  • Sep 2018 - Present



International Cruise & Excursions, Inc. (Now arrivia)

• United States
• Travel Arrangements
• 300 - 400 Employee

• Account Executive

  • Jul 2017 - Aug 2018



New Horizons Computer Learning Centers

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Account Executive

  • Sep 2016 - May 2017



Golden Customer Care

• Outbound Sales Representative

  • Jul 2015 - Sep 2016

  Making outgoing calls to existing clients to gather feedback on products and through consultative sales techniques and relationship building, sell additional products. I was consistently in the top 10% for sales. Making outgoing calls to existing clients to gather feedback on products and through consultative sales techniques and relationship building, sell additional products. I was consistently in the top 10% for sales.



Integra Telecom

• United States
• Telecommunications
• 1 - 100 Employee

• Customer Service Representative

  • Nov 2014 - Jul 2015

  Answering incoming calls from existing customers to provide exceptional customer service. This included billing questions and disputes, troubleshooting, ordering new services, etc. Answering incoming calls from existing customers to provide exceptional customer service. This included billing questions and disputes, troubleshooting, ordering new services, etc.



Better Business Bureau

• United States
• Non-profit Organization Management
• 700 & Above Employee

• Business Relations Representative

  • Oct 2012 - May 2014

  Contacting business owners by phone to explain the benefits of BBB Accreditation and inviting them to apply. Consistently exceeded sales quotas and have been one of the top ten salespeople in the country on multiple occasions. Contacting business owners by phone to explain the benefits of BBB Accreditation and inviting them to apply. Consistently exceeded sales quotas and have been one of the top ten salespeople in the country on multiple occasions.



New Horizons Computer Learning Centers

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Account Executive

  • Mar 2012 - Oct 2012

  Responsible for meeting or exceeding sales objectives for assigned accounts by promoting and selling training services through professional, consultative sales techniques and long-term customer relationships. Responsible for meeting or exceeding sales objectives for assigned accounts by promoting and selling training services through professional, consultative sales techniques and long-term customer relationships.



Bloomers

• Floral Designer

  • Jun 2011 - Nov 2011



American Express

• United States
• Financial Services
• 700 & Above Employee

• Customer Care

  • Aug 2009 - Dec 2010

  Delivered extraordinary customer care by responding to questions concerning customer accounts. Grew customer relationships on each call that resulted in measurable customer value. Documented necessary account information and offered solutions that benefit the customer and the company. Delivered extraordinary customer care by responding to questions concerning customer accounts. Grew customer relationships on each call that resulted in measurable customer value. Documented necessary account information and offered solutions that benefit the customer and the company.



Better Business Bureau

• United States
• Non-profit Organization Management
• 700 & Above Employee

• Business Relations Representative

  • Oct 2006 - Aug 2009

  Contacted business owners to invite them to apply for BBB Accreditation. I consistently exceeded sales quotas and was one of the top ten salespeople in the country for the month on several occasions.Select Portfolio Servicing Contacted business owners to invite them to apply for BBB Accreditation. I consistently exceeded sales quotas and was one of the top ten salespeople in the country for the month on several occasions.Select Portfolio Servicing



Select Portfolio Servicing

• Loan Servicing Representative

  • Mar 2006 - Aug 2006

  Contacted clients that were in foreclosure status on their mortgage to provide them with options such as loan modification, forbearance agreements, pre-foreclosure sales, etc. Worked with clients to find and recommend solutions. Contacted clients that were in foreclosure status on their mortgage to provide them with options such as loan modification, forbearance agreements, pre-foreclosure sales, etc. Worked with clients to find and recommend solutions.



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Care Representative

  • Dec 2002 - Mar 2006

  Provided customer service to cellular phone customers. This included billing inquiries, equipment inquiries and price plan inquiries. Handled disputes and provided troubleshooting when necessary. Provided customer service to cellular phone customers. This included billing inquiries, equipment inquiries and price plan inquiries. Handled disputes and provided troubleshooting when necessary.



Guardian Mortgage

• Loan Officer

  • Mar 2002 - Nov 2002

  Provided marketing, sales and customer service to mortgage clients. Used demographic reports to find new clients and assisted them through the application process. Handled loan processing as well. Provided marketing, sales and customer service to mortgage clients. Used demographic reports to find new clients and assisted them through the application process. Handled loan processing as well.



CenturyLink

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Capacity Provisioning Specialist

  • Dec 2000 - Mar 2002

  Researched and evaluated schematics and maps to identify potential problems with existing phone lines and facilities that prevented digital service to customers. Coordinated plans with engineers to update facilities to accommodate data transmission.

• Small Business Sales Representative

  • Jan 1996 - Dec 2000

  Provided customer service to small-business clientele. Exceeded sales quotas by utilizing consultative sales techniques. Accurately input service orders, scheduled installation and tracked all orders to completion.



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Accounts Receivable Representative

  • Jan 1988 - Mar 1995

  Responsible for contacting past due customers by telephone or written correspondence to negotiate suitable payment arrangements that would allow them to bring their accounts current. Responsible for contacting past due customers by telephone or written correspondence to negotiate suitable payment arrangements that would allow them to bring their accounts current.