System Testing Specialist

• Aug 2019 - Present

Accounts Payable Specialist

• May 2016 - Present

Physician Relations Representative

• Aug 2014 - Present

• Responsible for contacting candidates and providing information about PracticeLink services; conducting interviews to register them with PracticeLink website and magazine• Provide excellent customer service while assisting candidates with PracticeLink help-desk questions or concerns; Effectively communicate with candidates via phone and emails correspondence• Contact Residency/Fellow coordinators about upcoming PracticeLink events• Provide team assistance when needed

Store Manager

• Dec 2013 - Aug 2014

• Increased sales and successfully met sales/revenue projections for consecutive months by utilizing the sales process, following up on sale leads, and providing outstanding customer service • Increased the store’s inventory score from 80% to 100%; by ensuring that all inventory is accounted for and entered in the computer system correctly • Direct and supervise employees engaged in sales, inventory, following company policies, and procedures, and performing services for customers • Increased sales and successfully met sales/revenue projections for consecutive months by utilizing the sales process, following up on sale leads, and providing outstanding customer service • Increased the store’s inventory score from 80% to 100%; by ensuring that all inventory is accounted for and entered in the computer system correctly • Direct and supervise employees engaged in sales, inventory, following company policies, and procedures, and performing services for customers

Project Manager Administrator

• Apr 2010 - Jul 2013

• Managed complex global projects by coordinating with resources in multiple countries including China and India, conducted conference calls, held meetings, and utilized Microsoft Project; Organized and planned projects tasks and coordinated with team leads assigned activities; prioritized tasks due • Supervised and developed a new tracking method for project issues and risks, coordinated with team leads for resolution and updates to resolve issues, and significantly reduced the number of project issues from 150 to 8 and reduced project risks down to 0 • Recovered $75,000 in revenue from travel billing errors by reconciling and analyzing invoices; researched hours claimed, travel expenses billed and daily limits • Improved customer relations by producing supporting detail for each invoice, and met with the client and Accounts Receivable team to reconcile invoicing disputes to clear AR file; prepared necessary documentations for resolution • Calculated and provided monthly forecasts of cost and revenue of employees’ hours and hardware on multiple accounts (totally over $14 million); successfully reconstructed Excel spreadsheets with complex formulas that saved significant amount of input time and track monthly goals; balanced and reconciled financial reports • Scheduled and conducted daily meetings; Compiled weekly status reports

Data Technician Lead/ Trainer

• Dec 2005 - Apr 2010

Performed customer support to US Army personnel in information technology management for a new Army software application. Instructed personnel in a classroom environment for Windows applications, new software application,and network security systems. Installed servers, laptops, and workstations with the necessary software and data. Successfully deployed and delivered the product multiple times throughout the US and Germany. I received customer appreciation certificates from the US Army and the National Guard Army.

Publications Specialist

• Sep 2001 - Dec 2005

• Coordinated publishing efforts between proposal teams and publishing staff; trained individuals on Microsoft Word and Excel • Verified that specified formats were correct and that final documentation products met all requirements for final reproduction; also proofread typed copy against edited copy; developed editing standards and styles; also interpreted government standards and specification to ensure compliance • Produced the necessary editing and formatting changes to all publications to ensure accuracy and meet deadlines (User Manuals, Training documents, etc.) • Performed other word processing /graphics designs as needed, to assist other departments