Experience

Emily Griffith Technical College

• United States
• Higher Education
• 100 - 200 Employee

• Registrar

  • Aug 2015 - Present

  Manage the course schedule development and maintenance in coordination with the Program Colleges. Audit submitted program schedule information and provide guidance, quality review and support to the colleges based on established policies and procedures. Work closely with college support staff and administrators to identify and analyze potential schedule conflicts/issues and provide options for resolution. Manage and facilitate administrative staff in entering and maintaining the schedule in the student information system in an efficient and timely manner. Audit all program, course and schedule information in the student information system to ensure accuracy and uniformity. Synthesize the roll-out of the yearly schedule, coordinating with various departments in the launch of each academic year. Subject matter expert in the areas of registration, course and schedule development and student records maintenance in the student information system. Oversee the operations of Student Records. Supervise and assist in the successful completion of tasks and projects according to established college policies and procedures.Subject matter expert in informing institutional compliance with FERPA (Family Educational Rights and Privacy Act) regulations, upholding the integrity of FERPA as it relates to policies and procedures and providing support and training for Administrative and Academic staff.Improve organizational results by identifying potential projects, introducing new practices, identifying and implementing process improvements, presenting action plans, developing, defining and recommending policies and procedures. Implement and uphold all curricular policies and communicate processes and changes to appropriate administration and staff.Serve as subject matter expert for the registration and schedule components of the yearly catalog.



ITT Technical Institute

• Higher Education
• 700 & Above Employee

• Registrar

  • Mar 2011 - Aug 2015

  Managed the Registration department. Created the quarterly master course schedule. Monitored each student’s progression through their program. Advised students on scheduling and program changes. Reviewed college transcripts and transfer college credits. Coordinated with all departments to ensure the compliance of Federal, State, FERPA and national accreditation regulations. Processed degree audits for all candidates. Planned and coordinated the quarterly graduation ceremony.• Walked into a Marginal audit rating and brought it to up an Excellent rating within 1 year. • Achieved an Excellent audit rating for 3 consecutive years.• One of only eight campuses out of 139 to receive zero findings in the Registration department for two consecutive years.• Recipient of ITT Technical Institutes 2013 and 2014 Academic Affairs Achievement Awards.• Created and reviewed schedules for other campuses.• Provided regular training to the Representative and Financial Aid Teams on processes relating to the Registration Department. • Managed the front desk staff, work study students and Manager in Training.



MainStreet Essentials Day Spa

• United States
• Individual and Family Services

• BUSINESS OWNER/MASSAGE THERAPIST

  • Jun 2002 - Dec 2010

  Partnered in the remodel, design and operation of a day spa which grew to provideoutstanding service to over 1,000 clients per year in a small town community. Managedcustomer service, marketing, administrative, inventory, and subcontractor services. Specialized in neuromuscular therapy and structural integration techniques.• Facilitated the creation of the spa menu and treatments.• Developed and implemented administrative process and structure of business.• Managed the design and remodel of the spa.• Conceptualized and directed the design and content of the spa’s website.