Cindy Xie
Staff Technical Writer at Okcoin- Claim this Profile
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Bio
Credentials
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Learn API Documentation with JSON and XML
LinkedInMar, 2019- Nov, 2024 -
MadCap Flare 12 Essential Training
LinkedInMar, 2019- Nov, 2024
Experience
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Okcoin
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United States
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Financial Services
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100 - 200 Employee
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Staff Technical Writer
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Apr 2022 - Present
Maintain and continuously improve platform documentation content in collaboration with engineers, product managers, designers, triagers, and project managers. Review and triage incoming suggestions, corrections, and other content from the Okcoin Engineering organization. Produce content for Okcoin Platform features, FAQs, including contextual content that clarifies why and when a user might use a feature or workflow. Identify and address content gaps or the need for additional media… Show more Maintain and continuously improve platform documentation content in collaboration with engineers, product managers, designers, triagers, and project managers. Review and triage incoming suggestions, corrections, and other content from the Okcoin Engineering organization. Produce content for Okcoin Platform features, FAQs, including contextual content that clarifies why and when a user might use a feature or workflow. Identify and address content gaps or the need for additional media such as diagrams or videos. Participate in reviews and revamps of section or page content and structure. Help create and enforce standardization on naming conventions, terminology, and UI text, such as field labels and error messages. Contribute to the improvement of team process and style, as well as cross-functional efforts. Plan and complete large content initiatives including documentation site design, search, and build processes, feedback methods, SEO, visitor analytics, versioning, and other technical components. Show less Maintain and continuously improve platform documentation content in collaboration with engineers, product managers, designers, triagers, and project managers. Review and triage incoming suggestions, corrections, and other content from the Okcoin Engineering organization. Produce content for Okcoin Platform features, FAQs, including contextual content that clarifies why and when a user might use a feature or workflow. Identify and address content gaps or the need for additional media… Show more Maintain and continuously improve platform documentation content in collaboration with engineers, product managers, designers, triagers, and project managers. Review and triage incoming suggestions, corrections, and other content from the Okcoin Engineering organization. Produce content for Okcoin Platform features, FAQs, including contextual content that clarifies why and when a user might use a feature or workflow. Identify and address content gaps or the need for additional media such as diagrams or videos. Participate in reviews and revamps of section or page content and structure. Help create and enforce standardization on naming conventions, terminology, and UI text, such as field labels and error messages. Contribute to the improvement of team process and style, as well as cross-functional efforts. Plan and complete large content initiatives including documentation site design, search, and build processes, feedback methods, SEO, visitor analytics, versioning, and other technical components. Show less
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Cognizant
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Lead Technical Writer
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Jul 2021 - Apr 2022
Work in agile environment with software engineers, product designers, and other SMEs to communicate necessary front and backend knowledge. Halved backlog by integrating writing debt with current sprint work using Azure DevOps. Developing adoption of Redocly for API documentation on help site. Improving Google Analytics reports to better feedback and user experience on help site. Follow trends in technical communication to lead new initiatives and adopt tools for existing… Show more Work in agile environment with software engineers, product designers, and other SMEs to communicate necessary front and backend knowledge. Halved backlog by integrating writing debt with current sprint work using Azure DevOps. Developing adoption of Redocly for API documentation on help site. Improving Google Analytics reports to better feedback and user experience on help site. Follow trends in technical communication to lead new initiatives and adopt tools for existing processes. Mentor and teach standards and best practices to set up junior writers for success. Show less Work in agile environment with software engineers, product designers, and other SMEs to communicate necessary front and backend knowledge. Halved backlog by integrating writing debt with current sprint work using Azure DevOps. Developing adoption of Redocly for API documentation on help site. Improving Google Analytics reports to better feedback and user experience on help site. Follow trends in technical communication to lead new initiatives and adopt tools for existing… Show more Work in agile environment with software engineers, product designers, and other SMEs to communicate necessary front and backend knowledge. Halved backlog by integrating writing debt with current sprint work using Azure DevOps. Developing adoption of Redocly for API documentation on help site. Improving Google Analytics reports to better feedback and user experience on help site. Follow trends in technical communication to lead new initiatives and adopt tools for existing processes. Mentor and teach standards and best practices to set up junior writers for success. Show less
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Mavens - A Komodo Health Company
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Technical Writer
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Nov 2020 - Jun 2021
Create and maintain product documentation across Mavens' product portfolio. Participate within the agile development process to drive insight and understanding of new product features and functions Work with the VP of Product to determine appropriate authoring and content distribution tools. Improve internal processes with regards to product content creation. Create and maintain product documentation across Mavens' product portfolio. Participate within the agile development process to drive insight and understanding of new product features and functions Work with the VP of Product to determine appropriate authoring and content distribution tools. Improve internal processes with regards to product content creation.
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Relativity
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United States
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Software Development
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700 & Above Employee
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RelAsians Co-Chair
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Aug 2019 - Nov 2020
RelAsians builds a community where Relativians and customers feel connected, involved, respected, and ultimately proud of their Asian backgrounds/culture at work. As co-chair and founder of RelAsians, I facilitate the development and implementation of this group's annual strategy both internally and externally.
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Technical Writer
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Feb 2019 - Nov 2020
Create and edit technical documentation for internal and end-users including online help content, API usage pages, user guides, and release notes Collaborate with global development, documentation, and product teams to plan, research, write, and revise e-discovery product documentation Develop, deploy, and maintain online help and QA test platforms on Agile release cycles Help establish team policies and procedures, conforming to existing styles, policies, and procedures Integrate… Show more Create and edit technical documentation for internal and end-users including online help content, API usage pages, user guides, and release notes Collaborate with global development, documentation, and product teams to plan, research, write, and revise e-discovery product documentation Develop, deploy, and maintain online help and QA test platforms on Agile release cycles Help establish team policies and procedures, conforming to existing styles, policies, and procedures Integrate use case and functional data into user documentation and examples Respond to support tickets directly from customers and from support representatives on behalf of customers and update published documentation accordingly
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Mediaocean
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United States
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Software Development
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700 & Above Employee
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Technical Writer/Documentation Specialist
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Nov 2017 - Jan 2019
Create and edit technical documentation for internal and end-users including online help content, API usage pages, user guides, and release notes Collaborate with global development and product teams to ensure the successful releases of four global platforms Deploy and maintain webhelp and QA test global platforms on Agile release cycles Develop and modify instructional materials for internal and external audiences in line with new product releases Create consistent output in line… Show more Create and edit technical documentation for internal and end-users including online help content, API usage pages, user guides, and release notes Collaborate with global development and product teams to ensure the successful releases of four global platforms Deploy and maintain webhelp and QA test global platforms on Agile release cycles Develop and modify instructional materials for internal and external audiences in line with new product releases Create consistent output in line with company style guide including QA for quick cards published on Mediaocean China Piloted redesign of online learning center for improved user experience and interface Show less Create and edit technical documentation for internal and end-users including online help content, API usage pages, user guides, and release notes Collaborate with global development and product teams to ensure the successful releases of four global platforms Deploy and maintain webhelp and QA test global platforms on Agile release cycles Develop and modify instructional materials for internal and external audiences in line with new product releases Create consistent output in line… Show more Create and edit technical documentation for internal and end-users including online help content, API usage pages, user guides, and release notes Collaborate with global development and product teams to ensure the successful releases of four global platforms Deploy and maintain webhelp and QA test global platforms on Agile release cycles Develop and modify instructional materials for internal and external audiences in line with new product releases Create consistent output in line with company style guide including QA for quick cards published on Mediaocean China Piloted redesign of online learning center for improved user experience and interface Show less
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Rainmaker Software, Inc.
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United States
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Software Development
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1 - 100 Employee
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Software Tester & Support Specialist
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Jul 2017 - Oct 2017
Evaluated failures, bugs, systemic problems, and hardware and reported necessary steps Contributed to knowledge base of documents for both internal and external software processes via Spiceworks Resolved an average of 10-15 issues per week all while maintaining updated technical documentation Evaluated failures, bugs, systemic problems, and hardware and reported necessary steps Contributed to knowledge base of documents for both internal and external software processes via Spiceworks Resolved an average of 10-15 issues per week all while maintaining updated technical documentation
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Illinois Institute of Technology
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United States
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Higher Education
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700 & Above Employee
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OTS Support Desk Team Lead & Technician
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Apr 2016 - May 2017
Troubleshot various systems and channels efficiently for over 8,000 students/staff. Documented, allocated, and supervised trouble tickets. Liaised as first POC between upper management and level 1 team. Provided installation and deployment support for desktops, laptops, phones, video conferencing, and other wireless devices. Currently creating user manuals and technical documentation for software installations/usage for new technical support employees as well as end… Show more Troubleshot various systems and channels efficiently for over 8,000 students/staff. Documented, allocated, and supervised trouble tickets. Liaised as first POC between upper management and level 1 team. Provided installation and deployment support for desktops, laptops, phones, video conferencing, and other wireless devices. Currently creating user manuals and technical documentation for software installations/usage for new technical support employees as well as end users. Highlights • Elevated operations of 2 offices with 30+ employees including training, hiring, and overhauling asset management system, website, and thorough technical documentation • Supervised 15-20 level 1 support desk employees and reviewed performance to achieve higher customer satisfaction ratings Promoted to Support Desk Team Lead position within 5 months of employment for superior customer service and leadership ability Show less Troubleshot various systems and channels efficiently for over 8,000 students/staff. Documented, allocated, and supervised trouble tickets. Liaised as first POC between upper management and level 1 team. Provided installation and deployment support for desktops, laptops, phones, video conferencing, and other wireless devices. Currently creating user manuals and technical documentation for software installations/usage for new technical support employees as well as end… Show more Troubleshot various systems and channels efficiently for over 8,000 students/staff. Documented, allocated, and supervised trouble tickets. Liaised as first POC between upper management and level 1 team. Provided installation and deployment support for desktops, laptops, phones, video conferencing, and other wireless devices. Currently creating user manuals and technical documentation for software installations/usage for new technical support employees as well as end users. Highlights • Elevated operations of 2 offices with 30+ employees including training, hiring, and overhauling asset management system, website, and thorough technical documentation • Supervised 15-20 level 1 support desk employees and reviewed performance to achieve higher customer satisfaction ratings Promoted to Support Desk Team Lead position within 5 months of employment for superior customer service and leadership ability Show less
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Cambridge Educational Services
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United States
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Education Administration Programs
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1 - 100 Employee
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Junior Database Developer Intern/Lead Copywriter
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Jun 2016 - Feb 2017
Troubleshot systems/software issues for an office of 40+ employees. Planned, wrote, and edited operational and instructional manuals for new & existing systems. Liaised among CEO, Network Administrator, Front-End Developers, and Designers. Managed live database & backups via FileMaker. Researched and vetted incoming copy for quality, subject matter, and overall fit for website redesign project. Highlights • Created and implemented new ticketing system in office to resolve lack of incident… Show more Troubleshot systems/software issues for an office of 40+ employees. Planned, wrote, and edited operational and instructional manuals for new & existing systems. Liaised among CEO, Network Administrator, Front-End Developers, and Designers. Managed live database & backups via FileMaker. Researched and vetted incoming copy for quality, subject matter, and overall fit for website redesign project. Highlights • Created and implemented new ticketing system in office to resolve lack of incident management handling • Oversaw 10-15 copywriters’ weekly assignments including white papers and data reports Optimized multiple projects via strong verbal and written communication and organization skills Show less Troubleshot systems/software issues for an office of 40+ employees. Planned, wrote, and edited operational and instructional manuals for new & existing systems. Liaised among CEO, Network Administrator, Front-End Developers, and Designers. Managed live database & backups via FileMaker. Researched and vetted incoming copy for quality, subject matter, and overall fit for website redesign project. Highlights • Created and implemented new ticketing system in office to resolve lack of incident… Show more Troubleshot systems/software issues for an office of 40+ employees. Planned, wrote, and edited operational and instructional manuals for new & existing systems. Liaised among CEO, Network Administrator, Front-End Developers, and Designers. Managed live database & backups via FileMaker. Researched and vetted incoming copy for quality, subject matter, and overall fit for website redesign project. Highlights • Created and implemented new ticketing system in office to resolve lack of incident management handling • Oversaw 10-15 copywriters’ weekly assignments including white papers and data reports Optimized multiple projects via strong verbal and written communication and organization skills Show less
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Out Impact, Inc.
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United States
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Online Audio and Video Media
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1 - 100 Employee
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Assistant Editor
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Apr 2013 - Aug 2013
Out Impact, Inc. is an gay omnimedia organization for both gay men and women with a strong focus on making a positive impact in the gay community. Out Impact, Inc. is an gay omnimedia organization for both gay men and women with a strong focus on making a positive impact in the gay community.
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John Z. Huang & Associates
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Legal Services
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1 - 100 Employee
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Legal Assistant
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Feb 2013 - Apr 2013
-Utilized superior communication (oral and written) and interpersonal skills on a daily basis -Conducted research on statutes, regulations, and rulings and participated in the preliminary stages of case preparation and hearings -Updated electronic files -Assisted staff in problem solving and reported issues to higher levels of management when necessary -Took care of visitors and potential clients, distributed mail and emails, answered and initiated phone calls -Gained experience… Show more -Utilized superior communication (oral and written) and interpersonal skills on a daily basis -Conducted research on statutes, regulations, and rulings and participated in the preliminary stages of case preparation and hearings -Updated electronic files -Assisted staff in problem solving and reported issues to higher levels of management when necessary -Took care of visitors and potential clients, distributed mail and emails, answered and initiated phone calls -Gained experience filing H-1B and L-1 Work Visas, Divorce cases, and NFP Corporations Show less -Utilized superior communication (oral and written) and interpersonal skills on a daily basis -Conducted research on statutes, regulations, and rulings and participated in the preliminary stages of case preparation and hearings -Updated electronic files -Assisted staff in problem solving and reported issues to higher levels of management when necessary -Took care of visitors and potential clients, distributed mail and emails, answered and initiated phone calls -Gained experience… Show more -Utilized superior communication (oral and written) and interpersonal skills on a daily basis -Conducted research on statutes, regulations, and rulings and participated in the preliminary stages of case preparation and hearings -Updated electronic files -Assisted staff in problem solving and reported issues to higher levels of management when necessary -Took care of visitors and potential clients, distributed mail and emails, answered and initiated phone calls -Gained experience filing H-1B and L-1 Work Visas, Divorce cases, and NFP Corporations Show less
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Mirror Publishing
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Milwaukee, WI
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Author/ Illustrator
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Apr 2011 - Dec 2012
-Approved editor’s revisions -Finalized layout and formatting of Daniel the Daring and His Traveling Circus -Negotiated contract agreements with publishers and distributors: Amazon.com, Barnes & Noble -Developed and executed the transition of book into e-book under Nook Book -Approved editor’s revisions -Finalized layout and formatting of Daniel the Daring and His Traveling Circus -Negotiated contract agreements with publishers and distributors: Amazon.com, Barnes & Noble -Developed and executed the transition of book into e-book under Nook Book
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The University of Iowa Law Library
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Iowa City, Iowa Area
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Circulation Assistant
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Mar 2010 - Dec 2012
-Collaboratively organized library and completed major projects with 7 others -Assisted patrons with book requests and general inquiries -Guided new trainees with their questions or concerns -Collaboratively organized library and completed major projects with 7 others -Assisted patrons with book requests and general inquiries -Guided new trainees with their questions or concerns
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Xie's Jewelers
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131 S Wabash Ave Chicago, IL 60603
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Sales Associate
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Sep 2005 - Jun 2009
• Stayed up-to-date with latest jewelry trends to appeal to a wider demographic • Provided customer service, utilizing price negotiations in selling • Maintained customer records, completed expense reports • Acquired parts necessary for repairs, steamed and polished jewelry • Stayed up-to-date with latest jewelry trends to appeal to a wider demographic • Provided customer service, utilizing price negotiations in selling • Maintained customer records, completed expense reports • Acquired parts necessary for repairs, steamed and polished jewelry
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Education
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2014 - 2017
Illinois Institute of Technology
Master's Degree, Information Technology -
2012 - 2012
Cambridge University
English Language and Literature, General -
2010 - 2012
University of Iowa
Bachelor of Arts (B.A.), English Language and Literature, General -
2005 - 2009
Whitney M Young Magnet HS
Regular/General High School/Secondary Diploma Program
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