Experience

Wingspan Portfolio Advisors

• United States
• Wholesale
• 100 - 200 Employee

• Data Analyst

  • Oct 2009 - Present

  JP Morgan Chase • Support the servicing of mortgage loans, including auditing loan documents for accuracy and completeness, documenting loan history, responding to customer, investor, or other 3rd party inquiries, performing quality control analysis • Provide excellence customer service by resolving diverse issues and presenting solutions based on individual customer needs • Create, maintain, and track customer files pertaining to modification process milestones with significant follow-up… Show more • Support the servicing of mortgage loans, including auditing loan documents for accuracy and completeness, documenting loan history, responding to customer, investor, or other 3rd party inquiries, performing quality control analysis • Provide excellence customer service by resolving diverse issues and presenting solutions based on individual customer needs • Create, maintain, and track customer files pertaining to modification process milestones with significant follow-up required • Exchange information on pending matters and escalate issues to appropriate business partners as required • Manage relationships within the internal department and with business partners • Ensure compliance with federal laws and company guidelines Show less



JP Morgan Chase

• Quality Specialist

  • Oct 2009 - Mar 2013

  3990 S. Babcock Street Provide excellent customer service by resolving diverse issues and presenting solutions based on individual customer needs Create, maintain, and track customer files pertaining to modification process milestones with significant follow-up required.