Experience

Bushiroad Inc.

• Japan
• Entertainment Providers
• 1 - 100 Employee

• Development Executive

  • Sep 2022 - Present

  - Schedule and oversee development and production of card game products- Liaise with Japanese companies for development and production of card game products- Translate and localize products from Japanese to English- Proofread localized text and product designs - Schedule and oversee development and production of card game products- Liaise with Japanese companies for development and production of card game products- Translate and localize products from Japanese to English- Proofread localized text and product designs



PTW

• United States
• Computer Games
• 700 & Above Employee

• Assistant Project Manager

  • Sep 2021 - Mar 2022

  - Reports to the Project Manager- Manage effective project implementation and delivery to ensure customer satisfaction- Manage project activities to meet business goals- Identify and manage resource requirements, required skill sets, training plans, quality reviews, documentations and weekly meetings required for project execution- Coordinate calls, meetings and communications between customers and project team throughout the project implementation phase- Inform project status, schedule and key issues to customers and management on regular basis- Maintain and update a database of project related documents

• Project Team Lead

  • Aug 2018 - Aug 2021

  - In charge of the team's general operation, supervise team project, and report to Manager- Liaise with Client in Japanese via email and/or chat platforms- Handle the overall schedule of the team, improving on workflow and setting SOP- Provide instructions and training to team members

• Customer Service Executive

  • May 2016 - Aug 2018

  - Providing customer support via email in English, Traditional Chinese & Japanese- Identifying, correcting and advising on technical issues related to computer video game console and/or smartphone games/applications to the customer- Escalate customer's case in Japanese to client based on SOP- Handle weekly/monthly reports in English & Japanese



Kinokuniya USA

• United States
• Retail
• 100 - 200 Employee

• Retail Executive

  • 2011 - 2016

  - Managing the stock and displaying of Japanese Books & Magazines (various genre)- Liaise with supplier in Japan using the Japanese language- Provide customer service in English, Chinese and Japanese- Handle the opening and closing operation of store- Handle cashiering duties and stock take- Obtained 2015 Excellent Service Award Silver - Managing the stock and displaying of Japanese Books & Magazines (various genre)- Liaise with supplier in Japan using the Japanese language- Provide customer service in English, Chinese and Japanese- Handle the opening and closing operation of store- Handle cashiering duties and stock take- Obtained 2015 Excellent Service Award Silver