Commercial Account Mgr./IT Liaison

• Apr 1989 - Present

Responsibilities include working with various commercial lines producers in all aspects of account service, including the review of policies, billing, marketing, proposals, and claims reporting. I have served several years as Information Technology Liaison, researching and facilitating hardware and agency automation system enhancements while assisting employees with IT help requests. Projects included overseeing the agency’s shift to a paperless environment along with the creation of agency procedure manuals for each department in 2005-2006. I lead the agency’s task force in the development of a Disaster Recovery Plan in 2009. In 2016 and 2017 I was our Implementation Lead for our agency's shift to a new management system. Show less

IT Liaison/Commercial Account Manager

• Apr 1989 - Present

Inside Claims Adjuster

• 1988 - 1989

Inside adjuster of workers’ compensation claims. Reviewed ongoing Permanent Total Disability claims for appropriate medical and indemnity benefits and investigated new claims. Inside adjuster of workers’ compensation claims. Reviewed ongoing Permanent Total Disability claims for appropriate medical and indemnity benefits and investigated new claims.