Experience

BranchServ Convergint

• United States
• Banking
• 1 - 100 Employee

• Contract Specialist - Billing

  • Feb 2023 - Present

  •Ensure assigned service accounts are billed 30 days prior to contract service start date•Ensure Addendums are completed in a timely manner and billed to the customer•Coordinates with the Contract Administrator to ensure correct invoicing and contract alignment for collection•Identify potential improvements to existing policies and enhance processes•Prepares reports on the status of contracts for management

• Billing Specialist

  • Jul 2020 - Feb 2023

  •Responsible for the timely preparation and submission of all types of invoices to be billed•Prepare invoices daily based on customer’s contractual obligations and terms and conditions•Resolve and respond to outstanding billing issues in a timely fashion to the customers•Submission of invoices to BranchServ customers through Navision, Microsoft Dynamics, and CRM Field 1



Extra Duty Solutions

• United States
• Law Enforcement
• 1 - 100 Employee

• Account Manager

  • Aug 2022 - Present

  •Handing phone call requests from clients who want to hire extra duty police officers. Calls could entail account/ billing questions, specific detail questions/issues. •Navigating within seven (7) different scheduling software programs to complete assigned tasks and duties (Acumatica, Dans, Confluence, Jira, Slack, Outlook, Five9). •Engaging with police officers and police department command staff via email/phone: answering questions, problem solving, and updating account information. •Following-up with customers to ensure customer satisfaction and invoice balances are paid. Show less



CooperGenomics

• United States
• Biotechnology Research
• 1 - 100 Employee

• Billing Analyst

  • Apr 2019 - Oct 2019

  •Posted payments, denials, and correspondence from all sources in billing system •Participated in account receivable management •Reviewed invoices to ensure billing accuracy •Researched, prepared and documented refund requests from patients and insurance companies •Confirmed and reconciled all payments to banking source on daily basis •Communicated with patients and other departments, resolving issues, and providing financial clarifications •Investigated eligibility rejections including contacting of patient to determine current insurance •Relayed findings of payer trends to management Show less



Steve Basso Plumbing Heating & A/C LLC

• United States
• Construction
• 1 - 100 Employee

• Office Manager

  • Feb 2019 - Mar 2019

  •Developed computer literacy in Quick Books accounting and billing •Prepared financial statements, reports, memos, invoices letters, and other documents •Handled basic bookkeeping tasks •Managed time-off requests and job calendar for service men •Maintained office efficiency by planning and implementing office systems, layouts, and equipment procurement •Monitored and dispatch multiple service men •Communicated with vendors/clients to schedule commercial and residential maintenance Show less



Dorel Sports

• United States
• Consumer Goods
• 1 - 100 Employee

• HR Receptionist/Coordinator

  • Jul 2018 - Dec 2018

  •Coordinated interviews/phone screenings between candidates and executives •Created new hire/promotion announcements •Drafted company holiday announcements •Read and analyzed incoming memos, submissions, and distributing them as needed •Formerly responsible for candidate rejection letters •Provided general administrative support •Received visitors at the front desk by greeting, welcoming, directing and announcing them appropriately •Answered, screen and forward incoming phone calls Show less



LogicSource, Inc.

• United States
• Business Consulting and Services
• 200 - 300 Employee

• Executive Assistant

  • Apr 2018 - Jun 2018

  •Managed travel itineraries and personal calendar for Chief Client Officer •Upheld a strict level of confidentiality •Opened, sorted and distributed incoming faxes, emails, and other correspondence •Accurately recorded minutes from meetings •Prepared monthly expense reports via Concur •Made domestic and international travel arrangements •Coordinated executive communications, including responding to emails and interfacing with clients •Arranged corporate events to take place outside of the work place Show less



Ashcroft Inc.

• United States
• Industrial Automation
• 300 - 400 Employee

• Data Entry Specialist

  • Jan 2018 - Feb 2018

  •Input data in Excel Spreadsheets •Reviewed data for completeness and accuracy •Compiled, sorted, verified and corrected data to be entered •Established data naming standards and consistent data definitions to improve overall data quality •Created/organized price sheet reports •Merged with other division departments on ad-hoc projects •Input data in Excel Spreadsheets •Reviewed data for completeness and accuracy •Compiled, sorted, verified and corrected data to be entered •Established data naming standards and consistent data definitions to improve overall data quality •Created/organized price sheet reports •Merged with other division departments on ad-hoc projects



Graduation Source

• United States
• Manufacturing
• 1 - 100 Employee

• Account Manager

  • Jun 2017 - Oct 2017

  •Maintained consumer database(s) with necessary and updated information •Gave accurate, complete and timely assistance to customer inquires •Negotiated contacts and closed agreements related to profit growth •Identified and resolved consumer concerns with support from operations/productions tier •Built strong and long-term customer relationships •Maintained consumer database(s) with necessary and updated information •Gave accurate, complete and timely assistance to customer inquires •Negotiated contacts and closed agreements related to profit growth •Identified and resolved consumer concerns with support from operations/productions tier •Built strong and long-term customer relationships



Spectrum Brands, Inc

• United States
• Manufacturing
• 700 & Above Employee

• Administrative Assistant

  • Jul 2016 - May 2017

  •Managed and scheduled conference room reservations •Ordered Office/kitchen supplies and keep inventory of stock •Performed data entry and scanned documents •Maintained office/Corporate Contact Directory •Received and sorted daily mail •Managed and scheduled conference room reservations •Ordered Office/kitchen supplies and keep inventory of stock •Performed data entry and scanned documents •Maintained office/Corporate Contact Directory •Received and sorted daily mail



Paul Mitchell Schools

• United States
• Higher Education
• 500 - 600 Employee

• Service Coordinator

  • Aug 2015 - Aug 2016

  •Oversaw and secured cash register and scheduling system •Daily phone communication with guest/prospective students (70-100 calls per day) •Greeted and assisted visitors •Completed daily/monthly salon revenue reports (weekly inventory and purchasing) •Operated tasks on Millennium Software (Appt. Resources, Classifications, etc.) •Oversaw and secured cash register and scheduling system •Daily phone communication with guest/prospective students (70-100 calls per day) •Greeted and assisted visitors •Completed daily/monthly salon revenue reports (weekly inventory and purchasing) •Operated tasks on Millennium Software (Appt. Resources, Classifications, etc.)



Western New England University

• United States
• Higher Education
• 700 & Above Employee

• District Aid Intern to Senator Gale D. Candaras of Massachuetts Commonwealth

  • Jan 2014 - May 2014

  •Communicated with constituents and attended events with State Senator •Drafted and revised letters for staff; entered data and information into MS Office software & SAGE •Tracked and maintained office supply inventory; attended office meetings and took notes for attorneys not in attendance •Communicated with constituents and attended events with State Senator •Drafted and revised letters for staff; entered data and information into MS Office software & SAGE •Tracked and maintained office supply inventory; attended office meetings and took notes for attorneys not in attendance