Experience

National Law Enforcement Officers Memorial Fund

• United States
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Manager of Visitor Services

  • Sep 2022 - Present

• Assistant Manager of Visitor Services

  • Jul 2022 - Sep 2022

• Visitor Service Lead

  • Oct 2019 - Jul 2022

  Responsibilities:· Supervises Visitor Services Department· Responsible for the scheduling of Visitor Services and Retail Associates in coordination with the Manager of Visitor Services· Helps train new staff on point-of-sale computers and procedures.· Assisting retail operations with online sales fulfillment and receiving.· Execute marketing plan to increase retail and museum visibility.



Meadows Museum

• United States
• Events Services
• 1 - 100 Employee

• Guest Services Supervisor

  • Nov 2018 - Oct 2019

  Responsibilities: · Perform everyday box office activities including/ opening closing procedures, admission transactions and supporting education staff with group tours. · Promote and sale museum membership, encourage current members to keep them up to date. · Responsible for hiring and training new employees. · Assign employees to specific duties. · Plan and prepare Work schedules and keep records of employees work schedules and time cards. · Establish and implement policies, goals, objectives, and procedures



The Sixth Floor Museum at Dealey Plaza

• United States
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Guest Service Representative

  • Dec 2017 - Nov 2018

  Responsibilities: · Greet and interact with museum visitors and groups, providing them with audio guide equipment and with information about the museum, exhibits, audio guides, gallery directions and museum programs and services. · Provided outstanding customer service to museum guest, while adhering to departmental policies and procedures. · Collect guest information as needed, including visitor comments and demographic opinion surveys Responsibilities: · Greet and interact with museum visitors and groups, providing them with audio guide equipment and with information about the museum, exhibits, audio guides, gallery directions and museum programs and services. · Provided outstanding customer service to museum guest, while adhering to departmental policies and procedures. · Collect guest information as needed, including visitor comments and demographic opinion surveys