Experience

Charles Street Solutions

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Service Desk Analyst

  • Dec 2010 - Present

  Working on the Client Help desk. Taking calls and resolving IT problems from our clients using Remote access RDP/VNC. Also responsible for internal Backups for Both ourselves and some Clients. Working on the Client Help desk. Taking calls and resolving IT problems from our clients using Remote access RDP/VNC. Also responsible for internal Backups for Both ourselves and some Clients.



John R Muir & Co

• United Kingdom

• IT Manager

  • Jun 2009 - May 2010

  IT manager for John R Muir & Co.General Network Maintenance and Server Installation

• IT Manager

  • Jun 2009 - May 2010

  In charge of all IT related affairs for a small law firm.Including Domain administration, Network Support, Remote support and Network design andimplementation.



Annan Academy

• United Kingdom
• 1 - 100 Employee

• IT Technician

  • Aug 2006 - Jun 2009

  Worked as part of the IT Engineer team at Annan academy, Monitoring and Building a large domain based network in an educational environment. Worked as part of the IT Engineer team at Annan academy, Monitoring and Building a large domain based network in an educational environment.



Dumfries High School

• United Kingdom
• Education Management
• 1 - 100 Employee

• IT Technician Trainee

  • May 2006 - Aug 2006

  Working alongside the IT Engineers responsible for IT in the school and learning the skills needed to manage a large multi user Network, Working alongside the IT Engineers responsible for IT in the school and learning the skills needed to manage a large multi user Network,