Experience

247 Virtual Assistants

• United States
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Team Lead

  • May 2014 - Present

  Provide team leadership and prepare ,Focus the side on the tasks at hand or the internal and external consumer needs, Coordinate team logistics and Communicate the groups status, task accomplishment, and directionCreate an environment oriented to trust, open communication, creative thinking, and cohesive team effortProvide the team with a vision of the project objectivesMotivate and inspire team membersLead by setting a good example (role model) – behavior consistent with wordsCoach and help develop team members; help resolve dysfunctional behaviorFacilitate problem solving and collaborationStrive for team consensus and win-win agreementsEnsure discussions and decisions lead toward closureMaintain healthy group dynamicsIntervene when necessary to aid the group in resolving issuesAssure that the team members have the necessary education and training to effectively participate on the teamEncourage creativity, risk-taking, and constant improvementRecognize and celebrate team and team member accomplishments and exceptional performanceProvide status reporting of team activities against the program plan or scheduleKeep the project manager and product committee informed of task accomplishment, issues and statusServe as a focal point to communicate and resolve interface and integration issues with other teamsEscalate issues which cannot be resolved by the teamProvide guidance to the team based on management direction Show less

• Business Development Manager

  • May 2011 - Present

  Prospect for potential new clients and turn this into increased business.Cold call as appropriate within your market or geographic area to ensure a robust pipeline of opportunities. * Meet potential clients by growing, maintaining, and leveraging your network.Identify potential clients, and the decision makers within the client organization.Research and build relationships with new clients.Set up meetings between client decision makers and company’s practice leaders/Principals.Plan approaches and pitches. * Work with team to develop proposals that speaks to the client’s needs, concerns, and objectives.Participate in pricing the solution/service.Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion. * Use a variety of styles to persuade or negotiate appropriately.Present an image that mirrors that of the client.Develop a strategy the team will use to reach its goalProvide any training that team members needCommunicate clear instructions to team membersListen to team members' feedbackMonitor team members' participation to ensure the training they providing is being put into use, and also to see if any additional training is neededManage the flow of day-to-day operations Show less

• Virtual Assistant

  • May 2011 - May 2014

  1. Email Management/Filtering2. Setting up Autoresponders (Aweber, Mailchimp)3. Booking appointments with clients4. Following up with clients/customers (sending thank you and other reminder emails)5. Receptionist duties (answering occasional calls)6. Calendar Management7. File Management (organizing files using Dropbox etc)8. Database building (eg. updating email or contact lists on your CRM)9. Research on certain topics for blogposts, newsletters or others10. Personal errands (purchasing gifts for loved ones / family members online)11. Hotel and Flight Booking12. Transcription (transcribing voicemail, video or audio, podcasts etc.)13. Taking down minutes of meetings14. Creating basic reports (reports on weekly tasks, deliverables, sales)15. Preparing Slideshows (Powerpoint Presentations)16. Liaison between you and other team members17. Recruitment (source for other team members like writers or graphic artists)18. Set-up Social Media Accounts (Facebook, Twitter, LinkedIn, Youtube)19. Manage and update Social Media Accounts20. Manage your Blog (Basic WordPress Skills)21. Publish posts on your Blog (content you provided)22. Filter and reply to comments on your blog23. Answering support tickets (with the use of Zendesk)24. Blog commenting (to increase links to your site)25. Participating in discussion forums or message boards (more promotion!) Show less