Experience

Marqette

• Ireland
• Food and Beverage Services
• 1 - 100 Employee

• Catering Assistant

  • Nov 2019 - Present

  I've worked in reception and customer service. During my daily routine, I improve my skills such as personal and interpersonal communication, teamwork, resilience, and meeting goals.In addition, points as organization, agility, and efficiency are reinforcing my commitment to providing good service, and customer satisfaction. I've worked in reception and customer service. During my daily routine, I improve my skills such as personal and interpersonal communication, teamwork, resilience, and meeting goals.In addition, points as organization, agility, and efficiency are reinforcing my commitment to providing good service, and customer satisfaction.



University College Dublin

• Ireland
• Higher Education
• 700 & Above Employee

• Customer Services Attendant - Temporary

  • Aug 2019 - Sep 2019

  - Customer services in Front of house in Campus Services department and contact center (by email and phone). - Tasks as staff issues about maintenance in all the campus, student support (information about buildings, lost and found and anything else) and general public giving information about parking, campus buildings, departments and helping to solve all questions asked. - Customer services in Front of house in Campus Services department and contact center (by email and phone). - Tasks as staff issues about maintenance in all the campus, student support (information about buildings, lost and found and anything else) and general public giving information about parking, campus buildings, departments and helping to solve all questions asked.



Fundamento

• Brazil
• Advertising Services
• 1 - 100 Employee

• Communications Manager

  • Apr 2018 - Mar 2019

  Management of Fundamento Marketing team and coordination of digital communication and marketing content. Indeed, I was responsible for administration of social media channels (Facebook, Instagram and YouTube), sites and blogs, relations with influencers, PR and Inbound Marketing. Skala Cosméticos, Painel de Educação – Sistema ETAPA, App BabySafe – Bluebell and Merz were all companies which I worked for.

• Communication Executive

  • May 2017 - Mar 2018

  Administrator of social media channels (Facebook, Instagram and YouTube), sites and blogs, relations with influencers, PR and Inbound Marketing to Skala Cosméticos, Painel de Educação - Sistema Etapa, App BabySafe - Bluebell, Comac (Comissão de Animais de Companhia - SINDAN) and Cobasi.



Cibelle Santos Comunicação Corporativa

• Communications Specialist - Freelancer

  • Jun 2016 - Jan 2018

  I’d developed two projects in the area of animal health: the CEVA project, which included managing relationships with bloggers, and the project Ter Pet Faz Bem of COMAC where I was responsible for the administration of social media channels and relationships with bloggers. I assisted in the e-commerce project of the Fix Solutions Center and press service of the IEEE (Institute of Electrical and Electronics Engineers) in the Datafolha survey of smart cities. Also I was responsible for planning and administering the social media channels of coaching consultancy firms, Space Outlet and Le Roche Turismo.



BrainStory

• Brazil
• Public Relations and Communications Services
• 1 - 100 Employee

• Communication Executive

  • Feb 2016 - May 2016

  Responsible for online communication, social media and Media Lounge to Samaritano Hospital and supporting Digital Customer Service. PR to companies from the technology sector, such as Benner Group and Arcon. Responsible for online communication, social media and Media Lounge to Samaritano Hospital and supporting Digital Customer Service. PR to companies from the technology sector, such as Benner Group and Arcon.



Fundamento

• Brazil
• Advertising Services
• 1 - 100 Employee

• Digital Analyst and Public Relations

  • May 2014 - Feb 2016

  PR activities for PROMPERU (Peru's Promotion Commission for Export and Tourism), events and fairs coverage in São Paulo and Rio de Janeiro to focus in Brazilian trade press and partners. Responsible for maintenance of digital channels, such as blogs, websites, and Social Medias, Online Communication’ strategies, Customer Service Online and relationships with bloggers. Moreover, I worked with National and international clients as SESC São Paulo (entertainment), ASEC (social), GST (health), InPeru (business), OtterBox and LifeProof (retail), Garibous (social), Famigerada (entertainment), Woohoo (entertainment), Mac Logistic (logistic), Parques e Ingressos (tourism) and Reckitt Benckiser (retail).



Oficina do Texto - Assessoria de Comunicação

• Brazil
• Think Tanks
• 1 - 100 Employee

• PR Analyst

  • Dec 2012 - Nov 2013

  PR jobs such as content creations, interviews, follow up, clippings, reports, projects’ developing, planning and releases to press and social media channels management. Supporting communication planning, e-mail marketing, translation and transcription of audiovisual contents and PR activities for clients such as ANSP, Minhoto Advogados, Ikê Assistência, Sim Rastreamento and Zaraplast. PR jobs such as content creations, interviews, follow up, clippings, reports, projects’ developing, planning and releases to press and social media channels management. Supporting communication planning, e-mail marketing, translation and transcription of audiovisual contents and PR activities for clients such as ANSP, Minhoto Advogados, Ikê Assistência, Sim Rastreamento and Zaraplast.



Mint Digitall

• Brazil
• Advertising Services
• 1 - 100 Employee

• Social Media analyst and reporter

  • Mar 2011 - Jan 2012

  Responsible for developing releases to press, management of social media channels and redactor of contents to Pensando Grande Microsoft blog, Café Partner Microsoft blog, agency blog and other companies. Responsible for developing releases to press, management of social media channels and redactor of contents to Pensando Grande Microsoft blog, Café Partner Microsoft blog, agency blog and other companies.