Senior Account Team Lead

• Sep 2022 - Present

Account Team Lead

• Aug 2020 - Present

Senior Account Manager

• Oct 2019 - Aug 2020

Account Manager

• Feb 2018 - Oct 2019

Management Trainee

• May 2016 - Feb 2018

Excels in a competitive sales driven environment, problem solving and conflict management.Effectively communicate, influence and interact with all types of customers, vendors and co-workers. Assists manager with accounting using company reports to analyze sales, gross profit and inventory activity.Provides excellent customer service at a satellite location and independently increased customer service ratings from a 77 to a 94 over a 2 month period.Identifies and researches strategic opportunities to acquire new business from competitors. Manages a fleet of more than 50 cars ensuring quality, safety, and customer satisfaction.

Tracker Implementation Specialist

• Apr 2015 - May 2016

Provides timely and accurate implementation of all new trackers and tracker modifications. Conducts account specific tracker guideline, client override assessments and audits on reviewed requirements and if necessary, proposes changes to the requirement to ensure Quality Assurance personnel can consistently complete review and that client expectations are met. Collaborates with management and provides on the job training to newly hired and current employees on new products, policies and procedures.

Record Review Specialist II

• Jun 2014 - Mar 2015

Maintains and analyzes report of student and client issues regarding Certified Record Review and creates solutions. Conducts training sessions covering specified areas such as on-the-job training, refresher training and reports on progress of employees under guidance during training periods. Identifies and provides solutions for systemic issues impacting customers or internal users andcommunicates any quality issues which impact a customer to the management team.

Record Review Specialist

• May 2013 - May 2014

Reviews requirements and documentation including, but not limited to, immunization records, drug test results, school forms, and certifications to assure compliance with employer, school, or clinical facility guidelines. Efficiently and accurately reviews 80-100 records per hour while maintaining a 97% QC score. Utilizes multiple systems to view, enter or update personal identifiers, administered dates, results interpretation and other reporting criteria used by our clients to ensure compliance with employer, school or clinical facility guidelines.

Independent Distributor

• Oct 2012 - May 2013

Coordinate, plan and lead specific workouts for clients. Develop customized meal plans for each individual client. Motivate clients regularly to remain positive in their journey to be healthy and fit Coordinate, plan and lead specific workouts for clients. Develop customized meal plans for each individual client. Motivate clients regularly to remain positive in their journey to be healthy and fit

Stock Associate

• Dec 2010 - Mar 2013

Responsible for stocking shelves and maintaining the overall appearance of the store. Censored and moved merchandise to the floor quickly and efficiently. Assigned to the Floor Set Team to execute floor plans according to company specifications and stocking new merchandise on the floor. Demonstrated ability to work independently and self-motivate to complete an assigned task from start to finish while maintaining attention to detail. Responsible for stocking shelves and maintaining the overall appearance of the store. Censored and moved merchandise to the floor quickly and efficiently. Assigned to the Floor Set Team to execute floor plans according to company specifications and stocking new merchandise on the floor. Demonstrated ability to work independently and self-motivate to complete an assigned task from start to finish while maintaining attention to detail.

Team Player

• Oct 2012 - Dec 2012

Ensuring that all customers receive excellent service through direct salesmanship, and prompt and courteous service. Maintained average items per sale of at least 1.3 or higher, sales per hour equal to or higher than store average. Assist in completion of weekly shipments, merchandising, store cleaning and daily work lists assigned by District Sales Manager. Ensuring that all customers receive excellent service through direct salesmanship, and prompt and courteous service. Maintained average items per sale of at least 1.3 or higher, sales per hour equal to or higher than store average. Assist in completion of weekly shipments, merchandising, store cleaning and daily work lists assigned by District Sales Manager.

Intern Crisis Counselor

• Mar 2012 - Jul 2012

Excelled as a crisis counselor answering 3 national hot lines for suicidal individuals, military /veterans and substance abuse assisted in over 500 client sessions to address their issues requiring the ability to adapt to crisis situations. Provided adequate information and referral services to 155 clients. 96% of clients self-reported the information helpful, 100% of clients could access the referrals for assistance. Delivered daily support to 81 clients with various mental illnesses in need of supportive listening.

Leasing Consultant

• May 2009 - Aug 2010

Ability to handle a variety of customer service, administrative tasks, and resolve resident issues with expediency. Demonstrated skill in telephone and front-desk reception within a high-volume environment. Responsible for property tours, completing lease agreements, handling rent payments, and coordinating with maintenance regarding work orders. Organizing, marketing, and executing community events for approximately 360 residents. Ability to handle a variety of customer service, administrative tasks, and resolve resident issues with expediency. Demonstrated skill in telephone and front-desk reception within a high-volume environment. Responsible for property tours, completing lease agreements, handling rent payments, and coordinating with maintenance regarding work orders. Organizing, marketing, and executing community events for approximately 360 residents.