Ciaran Tracey
Senior Analyst Solutions Architect at VCE- Claim this Profile
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English -
Topline Score
Bio
Credentials
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VCP - VMware Certificate Professional 6.0
VMware
Experience
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Senior Analyst Solutions Architect
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Oct 2012 - Present
VCE represents the next evolution of IT, one focused on the next generation data center and the future of cloud computing. VCE accelerates the adoption of converged infrastructure and cloud-based computing models that dramatically reduce the cost of IT while improving time to market for enterprises and service providers globally. Through its leading Vblock Systems, VCE delivers the industry’s only true converged infrastructure, leveraging Cisco compute and network technology, EMC… VCE represents the next evolution of IT, one focused on the next generation data center and the future of cloud computing. VCE accelerates the adoption of converged infrastructure and cloud-based computing models that dramatically reduce the cost of IT while improving time to market for enterprises and service providers globally. Through its leading Vblock Systems, VCE delivers the industry’s only true converged infrastructure, leveraging Cisco compute and network technology, EMC storage and data protection, and VMware virtualization and virtualization management. VCE solutions are available through an extensive partner network and cover horizontal applications, vertical industry offerings and application development environments, enabling customers to focus on business innovation instead of integrating, validating and managing IT infrastructure. Show more Show less
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Level 1 Technical Support
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Jun 2012 - Oct 2012
• Provide L1 technical support to corporate customers for Trend Micro Product Suite (85 applications) E.g. Trend Micro Business Security, Worry Free Business Security, Hosted Email Security, SafeSync, Deep Security, Server Protect• Log and document new customer issues via helpdesk ticketing system (GCC) • Troubleshoot tickets with aim of providing excellent customer service and first call resolution• Use virtual machines to replicate customers environment – provides improved… • Provide L1 technical support to corporate customers for Trend Micro Product Suite (85 applications) E.g. Trend Micro Business Security, Worry Free Business Security, Hosted Email Security, SafeSync, Deep Security, Server Protect• Log and document new customer issues via helpdesk ticketing system (GCC) • Troubleshoot tickets with aim of providing excellent customer service and first call resolution• Use virtual machines to replicate customers environment – provides improved customer service support to customers when performing product updates, upgrades, applying fixes, troubleshooting issues, and the installation, removal or reinstallation of products• Monitor the status of open tickets, keeping affected customer informed about progress• Escalate issues to other support teams as required e.g. Level 2, product champions etc.• Achieve helpdesk SLA targets for open tickets, resolution, etc.• Contribute updates of fixes / new issues to the products knowledge base • Share resolutions and fixes of issues with team• Maintain consistent focus on quality of service to ensure maximum customer satisfaction and successful ticket resolution Show more Show less
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Electrician
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2002 - 20086 years
Aug 2002- Mar 2008: Mercury EngineeringPosition: Electrician• Work load involved assembling, installing, commissioning, testing, maintaining, servicing and operating electrical systems and equipment • Adhere to strict health and safety procedures at all time• Carry out the first fix- fitting wiring along wall cavities and through ceilings and floors• Fit fuse boxes, circuit-breakers and earth terminals• Mount back-boxes on walls to take plug sockets and… Aug 2002- Mar 2008: Mercury EngineeringPosition: Electrician• Work load involved assembling, installing, commissioning, testing, maintaining, servicing and operating electrical systems and equipment • Adhere to strict health and safety procedures at all time• Carry out the first fix- fitting wiring along wall cavities and through ceilings and floors• Fit fuse boxes, circuit-breakers and earth terminals• Mount back-boxes on walls to take plug sockets and points• Carry out the second fixes - connecting the wiring to sockets, switches, light fittings and appliances • Lay cabling connecting office equipment to power supplies and computer networks• Wiring for fire alarms and CCTV• Inspect and test wiring systems and equipment • Fix faults highlighted by inspections- known as remedial repair work • Diagnose malfunctioning systems, apparatus, and components using test equipment and hand tools, to locate the cause of a breakdown and correct the problem • Demonstrate continuous effort to improve operations, decrease turnaround times and work cooperatively to provide a quality service • Responsible for managing and training several apprentices Show more Show less
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Education
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Dublin City University
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Cork College of Commerce
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Fitzwilliam Institute
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Cork Institute of Technology
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VCP - VMware Certificate Professional
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Computer Network Installation & Maintenance (Fetac L5)
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Dublin Institute of Technology
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