Ciaran Nolan

IT Infrastructure Services (Vendor Coordinator) at Liberty Insurance Limited
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Contact Information
us****@****om
(386) 825-5501
Location
Ireland, IE

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I worked with Ciaran while I was on a short term contract with Liberty Insurance. Ciaran is a very committed to work and is always eager to expand his technical knowledge. He has taken on some large projects with the group and he has always delivered to a high standard. A quick learner who is not afraid of new technologies and getting stuck in. I am personally glad there was a person like Ciaran that I could turn for assistance during my time there. I would recommend him to any potential employers.

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Credentials

  • Diversity, Inclusion, and Belonging
    LinkedIn
    Dec, 2022
    - Oct, 2024
  • Inclusive Mindset (2020)
    LinkedIn
    Dec, 2022
    - Oct, 2024
  • Microsoft Certified Technology Specialist
    Microsoft
    May, 2012
    - Oct, 2024

Experience

    • Vietnam
    • Insurance
    • 1 - 100 Employee
    • IT Infrastructure Services (Vendor Coordinator)
      • Nov 2007 - Present

      An IT professional committed to delivering results, exceeding objectives and ensuring total customer satisfaction always. My contribution would be most effective in a position that combines my leadership talents, strong interpersonal skills and proven IT technical experience. These skills have been gained over 20 years interacting with and solving customer problems. Objective: Obtain a challenging and rewarding IT position that best utilizes my strong skills and enthusiasm through working with… Show more An IT professional committed to delivering results, exceeding objectives and ensuring total customer satisfaction always. My contribution would be most effective in a position that combines my leadership talents, strong interpersonal skills and proven IT technical experience. These skills have been gained over 20 years interacting with and solving customer problems. Objective: Obtain a challenging and rewarding IT position that best utilizes my strong skills and enthusiasm through working with leading edge IT technologies. A role as DevOps Engineer, Infrastructure Management, Vendor Management all aligning to current skillset.

    • Server Analyst
      • May 2014 - Jun 2020

      As a key member of the Infrastructure Team I Support the Business function via an incident management portal. I Provide 2nd & 3rd level support for Server and Storage in accordance with target SLAs. I also delivery project based work to agreed target dates which involves following change management procedures and adherence to best practise workflows. I’m involved in hardware review/upgrade/replacement decision-making process. Installation and configuration of Servers development… Show more As a key member of the Infrastructure Team I Support the Business function via an incident management portal. I Provide 2nd & 3rd level support for Server and Storage in accordance with target SLAs. I also delivery project based work to agreed target dates which involves following change management procedures and adherence to best practise workflows. I’m involved in hardware review/upgrade/replacement decision-making process. Installation and configuration of Servers development and on-going support server backup/recovery strategy. I work on development and on-going support of enterprise management solution – alter monitoring, trending and enterprise logging tools. I work with other IT Teams to implement IT solutions that meet identified business needs. I Support adhoc projects and audit requests. Primary duties include Support for Servers & Storage both hardware & software working on and with the following none exclusive vendor platforms Microsoft, VMware, NetApp Storage, IBM Storage & AS400,Symantec,Mobile Platform(s) - iPhones/iPads & Blackberry I believe I demonstrate both a strong desire to improve existing processes and drive conformance to processes already deployed. I am always keen to provide input and feedback on continual improvement to drive efficiency, lower costs and increase the skills of the team which in turn increases productivity and staff morale. As a people business I am a strong believer in leading by example and doing all I can every day to improve my skills and experience while exceeding on my goals and metrics.

    • Insurance
    • 1 - 100 Employee
    • Desktop & Server Support
      • Nov 2007 - May 2014

      Provide 2nd/3rd level support for Desktop operating systems,AS400,hardware,applications and printers Provide 2nd/3rd level support for Desktop operating systems,AS400,hardware,applications and printers

    • United States
    • Insurance
    • 700 & Above Employee
    • Systems Administrator
      • Jan 2004 - Nov 2006

      Provision of Unisys Managed Network Services within the Global Infrastructure Service Group. As a member of this group, I was responsible for the on-site installation, maintenance and repair of company and multi-vendor systems including :- - Both hardware / software - Networking products - Operating systems My role involved delivering total customer satisfaction through, not only problem resolution, but also providing advice on preventative maintenance and… Show more Provision of Unisys Managed Network Services within the Global Infrastructure Service Group. As a member of this group, I was responsible for the on-site installation, maintenance and repair of company and multi-vendor systems including :- - Both hardware / software - Networking products - Operating systems My role involved delivering total customer satisfaction through, not only problem resolution, but also providing advice on preventative maintenance and configurations which may impact product performance. I was also responsible for follow-up services including (Sales/Systems Engineering) and problem escalation Show less Provision of Unisys Managed Network Services within the Global Infrastructure Service Group. As a member of this group, I was responsible for the on-site installation, maintenance and repair of company and multi-vendor systems including :- - Both hardware / software - Networking products - Operating systems My role involved delivering total customer satisfaction through, not only problem resolution, but also providing advice on preventative maintenance and… Show more Provision of Unisys Managed Network Services within the Global Infrastructure Service Group. As a member of this group, I was responsible for the on-site installation, maintenance and repair of company and multi-vendor systems including :- - Both hardware / software - Networking products - Operating systems My role involved delivering total customer satisfaction through, not only problem resolution, but also providing advice on preventative maintenance and configurations which may impact product performance. I was also responsible for follow-up services including (Sales/Systems Engineering) and problem escalation Show less

    • France
    • IT Services and IT Consulting
    • 700 & Above Employee
    • IT Consultant
      • Feb 2001 - Dec 2003

      IT consultant responsible for desktop and network support. I was responsible for on-site installation, maintenance and repair of company and multi-vendor systems which included hardware, software and networking products.My work also involved working with other specialist IT teams and other vendors.My role also included IT training for new employees. IT consultant responsible for desktop and network support. I was responsible for on-site installation, maintenance and repair of company and multi-vendor systems which included hardware, software and networking products.My work also involved working with other specialist IT teams and other vendors.My role also included IT training for new employees.

    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Field Service Engineer
      • Jan 2000 - Feb 2001

      Whilst working at UNISYS my main duties were next day break fix on small & large frame Unisys Hardware for Banks & the Medical Sectors. I also provided same technician duties for numerous large IT Manufacturers including Dell, HP, Gateway, Micron replacing defectives parts on Laptops,PC’s,Server & Storage with an SLA driven model. This worked consisted of my working independently using smart PDA’s to coordinate daily tasks & workflow. Whilst working at UNISYS my main duties were next day break fix on small & large frame Unisys Hardware for Banks & the Medical Sectors. I also provided same technician duties for numerous large IT Manufacturers including Dell, HP, Gateway, Micron replacing defectives parts on Laptops,PC’s,Server & Storage with an SLA driven model. This worked consisted of my working independently using smart PDA’s to coordinate daily tasks & workflow.

Education

  • Bay State School of Technology
    Microsoft Certified Technology Specialist (MCTS - MCP - MCDST) A+ Certified Technician
    1999 - 2000
  • St Aidans Derrylin
    1979 - 1985

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