Experience

Continent 8 Technologies

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• SMC Engineer

  • Nov 2020 - Present



ESP Global Services

• United Kingdom
• IT Services and IT Consulting
• 300 - 400 Employee

• Information Technology Field Engineer

  • Jun 2019 - Nov 2020

  Initially was part of the Windows 10 upgrade team contracted for 6 months rolling out windows 10 to all devices in the DAA. Then secured a role in Airport IT Support (AITS) team doing on site IT support before Covid 19 and moved to my current role. Initially was part of the Windows 10 upgrade team contracted for 6 months rolling out windows 10 to all devices in the DAA. Then secured a role in Airport IT Support (AITS) team doing on site IT support before Covid 19 and moved to my current role.



PayPal

• United States
• Software Development
• 700 & Above Employee

• Fraud Specialist

  • Oct 2009 - Jun 2019



Sitel Group

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• BT Total Broadband UK Transfer Desk

  • Oct 2002 - Jun 2008

  Tech Support / Call Center Work 2002 Started off at the beginning BT Narrowband Technical Support - Listening for handshakes on dial up modems :-) 2004 - 2005 BT Yahoo Broadband Technical Support 2005 – 2006 BT Business Broadband Billing Role: Product Specialist 2006 – 2007 BT Total Broadband UK Transfer Desk (2 nd level) Role: Product Specialist (Tech Support) 2007 – June 2008 BT Total Broadband UK Transfer Desk (2nd level) Role: Team Manager Tech Support / Call Center Work 2002 Started off at the beginning BT Narrowband Technical Support - Listening for handshakes on dial up modems :-) 2004 - 2005 BT Yahoo Broadband Technical Support 2005 – 2006 BT Business Broadband Billing Role: Product Specialist 2006 – 2007 BT Total Broadband UK Transfer Desk (2 nd level) Role: Product Specialist (Tech Support) 2007 – June 2008 BT Total Broadband UK Transfer Desk (2nd level) Role: Team Manager