Ciaran Byrne

Customer Success Manager at TRG Screen
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Contact Information
us****@****om
(386) 825-5501
Location
Belfast, Northern Ireland, United Kingdom, UK

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5.0

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Mark Boyle

Ciaran is a great team player. He is enthuastic and dedicated to getting the job done. He is adaptable and always willing to learn. I wouldn't hesitate in recommending him as a competent planner.

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Credentials

  • LoadRunner v12.5 Certified Professional
    Micro Focus
    Nov, 2020
    - Oct, 2024
  • Silk Performer Certified Professional
    Micro Focus
    Jul, 2020
    - Oct, 2024
  • Performance Engineering Certified Customer Success Specialist
    Micro Focus

Experience

  • TRG Screen
    • United States
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Customer Success Manager
      • Jun 2023 - Present

  • Micro Focus
    • United Kingdom
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Customer Success Manager
      • Jan 2022 - Jun 2023

      Driving our SaaS and on-prem customers' business outcomes by developing and aligning on success plans. Identify risks to business goals and develop plans to mitigate that risk.Ensure successful adoption of products and solutions with successful onboarding strategies and cadence.Accelerate adoption of Micro Focus solutions to realize maximum return on investment.• Account management of strategic customers at all levels. (TCV £11m).• Identify opportunities for upsell and cross-sell (delivered over £160k with an equivalent in pipeline).• Provide reporting on customer health and engagement levels via QBRs.• Risk management and mitigation within the accounts.• Onboarding new customers to SaaS solutions• Migrating on-premise customers to SaaS.• Creating, maintaining, and reporting on customer success plans.• Collaborate with sales, marketing and product teams as ‘voice of the customer’ feeding back into the product groups.• Maximize customer engagement and work on converting that to reference stories. Show less

    • Senior Tech Support Engineer
      • Aug 2009 - Jan 2022

      Account management and escalation support for key customers.Top account management and maintenance revenue protection.Deliver Proof of Concept demos to customers to help Sales and Professional Services.Team mentoring and training in the use of testing software and best practice.Create knowledge base entries and technical articles for the Microfocus community.Conduct case reviews to ensure technical accuracy and customer handling.*Planned and delivered a version currency project across product customer base. Show less

  • Borland Software
    • United Kingdom
    • Software Development
    • 100 - 200 Employee
    • Tech Support Engineer
      • 2006 - Aug 2009

      Provided technical support to customers for Silk software suite. Created, debugged and customized test scripts. Analysed results of load tests in order to identify bottlenecks. Tested various technologies including HTML/HTTP, SAP and Citrix. Provided technical support to customers for Silk software suite. Created, debugged and customized test scripts. Analysed results of load tests in order to identify bottlenecks. Tested various technologies including HTML/HTTP, SAP and Citrix.

  • Segue Software
    • Software Development
    • 1 - 100 Employee
    • Tech Support Engineer
      • 2006 - 2007

  • Northbrook Technology
    • United Kingdom
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Software QC Analyst
      • Jul 2005 - Jan 2006

      Gathered requirements from multiple document sources including use cases and wireframes Drew up test plans for the testing of Alliance web front end. Functionally tested conditions – logged, tracked and retested defects. Compiled data for automated testing. Used QTP to regression test between iterations. Gathered requirements from multiple document sources including use cases and wireframes Drew up test plans for the testing of Alliance web front end. Functionally tested conditions – logged, tracked and retested defects. Compiled data for automated testing. Used QTP to regression test between iterations.

  • Solectron
    • Appliances, Electrical, and Electronics Manufacturing
    • 400 - 500 Employee
    • Materials Planner
      • 2000 - 2005

      Reviewed forecast changes and realigned production. Loaded Master Production Schedule to take in demand deviations. Identified shortages and got ETA’s from buyers. Liaised with customer to improve on delivery and quality. Raised daily Sales Orders to meet daily customer demand. Scheduled 6 automated and 2 Manual production lines. Planned production across 24-hour shift patterns with up to 100 operatives per shift. Managed all aspects of Works Orders and MRP reporting. Implemented a new shop floor tracking system (STARS). Carried out audits of Solectron FGS for successful ISO 9002 quality certification. Show less

Education

  • Queen's University Belfast
  • Free Code Camp
    Certificate in Full Stack Web Development, Computer Software Engineering
    2015 - 2017

Community

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