Collections and Insurance Associate

• Aug 2023 - Present

Client Management Associate - Collections

• Sep 2021 - Present

Client Management Associate

• Jul 2020 - Dec 2020

Working with individual invoice financing, my role includes; Managing the on-boarding process of new clients. Assisting clients with any queries they may have. Building effective communication channels with debtors. Reviewing transaction documents. Working with collections and ensuring all invoices are paid on time Communicating with all parties ensuring they are kept fully informed. Working with individual invoice financing, my role includes; Managing the on-boarding process of new clients. Assisting clients with any queries they may have. Building effective communication channels with debtors. Reviewing transaction documents. Working with collections and ensuring all invoices are paid on time Communicating with all parties ensuring they are kept fully informed.

Commercial Lines Underwriter

• Aug 2019 - Jul 2020

Underwriting Property and Commercial Liability risks across Canada. Binding New Business and Renewal Policies Quoting and Processing mid-term endorsements Underwriting Property and Commercial Liability risks across Canada. Binding New Business and Renewal Policies Quoting and Processing mid-term endorsements

Personal Lines Underwriter and Head of Renewals

• May 2014 - Jun 2019

Underwriting motor insurance proposals to determine acceptance criteria of possible risks and associated premiums.Delivery and management of renewal policiesWorking closely with actuaries and brokers to increase sales and renewal retention rates.Quoting and processing mid term alterations. Producing and updating relevant insurance documentation.Resolving indemnity queries with the claims and compliance department.Investigating potential fraudulent policies and assisting with police investigationsAssisting the accounts department in ensuring correct premiums are processed and settled. Show less

Manager of Underwriting Operations (Interim) and Renewals

• Nov 2018 - Jan 2019

Managing an underwriting desk of 4 underwriters and support admin staffEnsuring that all underwriting activities are carried out to agreed service levels Delivery and management of renewal policiesActing as a mentor and leader to the underwriting team by providing support for UK and Irish brokers with any questions or issues regarding the policy or underwriting terms/decisions.Assist broker sales staff setting up new car insurance policies, general administration of existing direct client’s policies regarding any midterm changes or policy renewal, policy queries.Work with the claims team to provide indemnity guidance, cancellation and voidance decisionsAssisting in the resolution of broker finance commission statements reconciliation Show less

Restaurant Manager

• Sep 2009 - May 2014

Overall upkeep and maintenance of restaurant to a high standard. Excellent customer service and management skills. Managing and updating Health and Safety documentation. Organising catering for external functions and meetings. Food ordering and preparation . Weekly stock takes. Daily cash and till balancing. Processing of wages. Preparation of staff rotas and staff training. Overall upkeep and maintenance of restaurant to a high standard. Excellent customer service and management skills. Managing and updating Health and Safety documentation. Organising catering for external functions and meetings. Food ordering and preparation . Weekly stock takes. Daily cash and till balancing. Processing of wages. Preparation of staff rotas and staff training.