Experience

Inspire

• United Kingdom
• Non-profit Organization Management
• 1 - 100 Employee

• Account Manager

  • Mar 2022 - Present

  • Developing exceptional Employee Wellbeing and Mental Health strategies in line with customer objectives and implementing them to a high standard • Communicating the progress of monthly/quarterly initiatives to internal and external stakeholders • Developing and maintaining trusted advisor relationships with key accounts, customer stakeholders and executive sponsors • Ensuring timely and successful delivery of solutions according to customer needs and objectives • Developing new business with existing customers and identifying areas of improvement to ensure excelling in meeting customer needs • Preparing reports on account status • Serving as the lead point of contact for all customer account management matters • Analyzing behavior and needs of customers and suggesting specific actions to make them successful • Providing insight, guidance, and thought partnership to all levels of the organization, by proactively assessing root cause trends, making recommendations, and partnering with cross-functional partners to implement appropriate service development • Promoting awareness of the charity and social enterprise values, goals and achievements through in person events, presentations and conferences • Responding to and coordinating in the resolution of reported critical incident wellness response incidents quickly, and with empathy, connecting individuals impacted to the right resources Show less



Center Parcs UK & Ireland

• United Kingdom
• Hospitality
• 700 & Above Employee

• Guest Experience Manager

  • Apr 2021 - Aug 2021

• Service Delivery Manager

  • Jul 2019 - Apr 2021



St Cuans Utd

• Castleblakney, Co Galway

• Public Relations Officer

  • Feb 2018 - Mar 2020

  I co founded and volunteered as the public relations officer at the newly formed St Cuans Utd football club during its establishment. I co founded and volunteered as the public relations officer at the newly formed St Cuans Utd football club during its establishment.



Annebrook House Hotel

• Wedding & Event Manager

  • Aug 2017 - Jun 2019

• Wedding and Event Coordinator

  • Jun 2016 - Aug 2017

  I was employed as the wedding & events coordinator for the 4 star award winning Annebrook House Hotel Mullingar for 2 years before progression to manager. My duties here included: • Marketing through a number of different medians including social media, online platforms, and attendance at trade shows • Assisting bridal couples/clients with all aspects of their wedding/event planning • Market research • Negotiating the terms of a sale, closing sales and securing deposits • Continually monitoring sales projections and ensuring targets are met and exceeded• Continually liaising with the hotel heads of department to ensure best practice with regards to all business conducted within the Hotel • Effectively communicating and delegating within all departments to ensure they are up to date on all wedding & event requirements within the hotel • Ensuring the smooth running of all weddings and events when in house by overseeing every aspect of the event on an operational level• Ensuring a consistent level of 4 star standard is achieved by all members of staff by leading by example always • Maintaining an excellent knowledge of the wedding industry trends & future forecasts• Sales reporting Developing the wedding product and service to meet the changing business needs and trends Show less



One Direct Financial Services

• Customer Service Executive

  • Sep 2014 - Jun 2016

  • Performing quality checks on payment logs and customer correspondence • Processing payments • Generating reports on payment activities • Call handling in a busy call centre environment • Ensuring business targets were met • Assisting customers with general insurance queries • Contacting customers in financial difficulty and obtaining payments • Organising payment plans and working with the customer to decrease insurance cancellations and maintain customer business During this time I also attended training seminars in customer service, manual handling and general insurance procedures. Show less



AXA Partners

• France
• Insurance
• 700 & Above Employee

• Claims Handler

  • Jun 2007 - Jun 2011

  I began in Axa assistance as a customer service agent specialising in Travel Insurance and handling calls in a busy call centre. I then progressed to a claim handler where my duties included: • Processing Claims • Settling or declining claims • Complaint handling • Fraud detecting Data Analysing During this time I also studied with the Insurance Institute of Ireland and received an Insurance foundation certificate (IFC) qualification. I began in Axa assistance as a customer service agent specialising in Travel Insurance and handling calls in a busy call centre. I then progressed to a claim handler where my duties included: • Processing Claims • Settling or declining claims • Complaint handling • Fraud detecting Data Analysing During this time I also studied with the Insurance Institute of Ireland and received an Insurance foundation certificate (IFC) qualification.



Gullanes Hotel

• Ballinasloe, Co. Galway

• Receptionist / accounts administrator

  • Jun 2005 - Jun 2007

  I began working at this busy family run hotel as a receptionist as a teen. I enjoyed the variety of my role here and took advantage of the many possibilities to learn other roles in the hospitality industry. I supported the general manager in accounts, front office and events. Tasks included: • Function Bookings • Accounts & book-keeping • Reservations • General Reception duties • Customer Service • Cash handling I began working at this busy family run hotel as a receptionist as a teen. I enjoyed the variety of my role here and took advantage of the many possibilities to learn other roles in the hospitality industry. I supported the general manager in accounts, front office and events. Tasks included: • Function Bookings • Accounts & book-keeping • Reservations • General Reception duties • Customer Service • Cash handling



AIB

• Ireland
• Banking
• 700 & Above Employee

• Customer Service / administrator

  • May 2002 - Sep 2004

  I fulfilled summer contracts during my second level education working as a customer service / administrator for AIB Bank. Each Year my role varied, however my duties mainly consisted of: • Front of house • General administration duties • Customer service duties including call handling • Supporting the bank staff wherever possible A notable Project I was involved in during my time here was the very successful marketing campaign of a new children's savings product. I fulfilled summer contracts during my second level education working as a customer service / administrator for AIB Bank. Each Year my role varied, however my duties mainly consisted of: • Front of house • General administration duties • Customer service duties including call handling • Supporting the bank staff wherever possible A notable Project I was involved in during my time here was the very successful marketing campaign of a new children's savings product.



Concannons Supermarkets

• Galway

• Retail Assistant

  • Jan 2000 - Jan 2004

  From a very young age I worked as a retail assistant with this chain of supermarkets owed by my extended family. The time spent working here and growing up around a family of ambitious self employed retailers launched my interest in customer service and business. My duties included : • Merchandising • Cash handling • Deli • Assisting customers where possible From a very young age I worked as a retail assistant with this chain of supermarkets owed by my extended family. The time spent working here and growing up around a family of ambitious self employed retailers launched my interest in customer service and business. My duties included : • Merchandising • Cash handling • Deli • Assisting customers where possible