Senior Product Manager

• Feb 2022 - Present

Product Manager

• Aug 2019 - Feb 2022

Product Owner

• Feb 2017 - Aug 2019

• Own multiple backend and public-facing products including the website, along with all supporting services and 3rd party integrations • Guide an autonomous, multi-disciplined team using Agile software development • Lead all Agile ceremonies including stand ups, refinement, retrospectives and sprint reviews • Manage the strategic roadmap, groom the backlog and balance project work with BAU to best support the business • Translate all business requirements clearly into user stories with defined acceptance criteria for implementation • Facilitate effective communication between departments and maintain high levels of stakeholder engagement

Multichannel Product Owner - In Store Technology

• Aug 2016 - Feb 2017

• Owned the group roadmap for in-store technology • Collaborated with hardware and software providers to design and deliver innovation and business change • Managed stakeholder expectations • Owned the group roadmap for in-store technology • Collaborated with hardware and software providers to design and deliver innovation and business change • Managed stakeholder expectations

Project Manager & Product Owner Brammer Online

• Mar 2013 - Jul 2016

• Designed new products and led changes to/managed the backlog for the existing e-commerce suite• Managed offshore software development resource, with experience of Agile/Scrum and Waterfall methodologies• Managed stakeholder expectations• Planned and managed product releases in accordance with change control procedures• Managed an industry award-winning project to migrate 8 e-commerce sites to cloud-based hosting• Owned the full product development lifecycle for a new pan-European sales channel• Created and enforced new rules of engagement across all group technology projects• PRINCE2 Registered Practitioner

PA/Office Manager

• Mar 2011 - Feb 2013

• PA to the Regional Commercial Director and Chief Information Officer, and support to other group executives• Office Manager for the Group Finance Team• Event management for customer meetings and investor events• Diary management and travel organisation• Finance support through expenses processing, intercompany recharges, paying invoices and assistance with country management reports• CIEH Level 2 Award in Emergency First Aid at Work

Internship

• Nov 2010 - Feb 2011

Unpaid charity internship assisting with: • Marketing • Brand redevelopment • Grant applications and general administration • Fundraising • Customer service and reception Unpaid charity internship assisting with: • Marketing • Brand redevelopment • Grant applications and general administration • Fundraising • Customer service and reception