Product Manager

• Sep 2021 - Present

Senior Product Owner

• Apr 2021 - Sep 2021

Product Owner

• May 2020 - Mar 2021

Product Owner

• Jun 2018 - May 2020

Business Analyst

• May 2017 - Jun 2018

Business Analyst / Product Owner

• Jan 2016 - May 2017

Driving requirement gathering and refinement in the lead up to project initiation and throughout the project lifecycle as requiredHosting sprint reviews, backlog refinement, planning and review meetings with members of the management and development teams as appropriateOwning, planning and tracking all project backlog items using Jira softwareSupporting QA and UAT test effort, reviewing test plans and scripts Driving and tracking project and sprint goals as proxy-product owner, adhering to Scrum principles Show less

Quality Assurance Analyst

• Feb 2014 - Jan 2016

Creating, executing and reviewing functional and system testsWriting tests using Gherkin language enabling future scope for automationDriving and tracking automation progress through constant improvement and standardization Logging, assigning and tracking bugs throughout projects using Jira softwareLeading QA effort on various projects across multiple applicationsEnsuring quality in all deliverables and taking ownership up to, during and after the deployment processScripting SQL scripts to query and update the databaseAssisting with the business plan for application releases and ensuring the required effort and support will be available by liaising with the Project Management and Operations teams Show less

Insurance Agent

• Mar 2013 - Jan 2014

Providing a first point of contact for existing customers via telephone and e-mailProviding advice and support for customers on a range of varied and complex insurance issuesAdministering changes to policies and issuing documentation in relation to processes and mid-term adjustmentsMeeting daily and monthly quality and efficiency targetsUsing a variety of internal systems to source information and record changes and amendments to home and motor insurance policies

Banking Officer

• Sep 2012 - Feb 2013

Working within the branch using a variety of computer systems to carry out a range of financial transactions Developing repayment schemes on a one to one basis with customers following the systems failure within the bank. This involved establishing and evolving a collections system that yielded maximum results through realistic targets Taking ownership and following up with arrears agreements and reporting developments to the relevant departments across the Ulster Bank Group Working within the branch using a variety of computer systems to carry out a range of financial transactions Developing repayment schemes on a one to one basis with customers following the systems failure within the bank. This involved establishing and evolving a collections system that yielded maximum results through realistic targets Taking ownership and following up with arrears agreements and reporting developments to the relevant departments across the Ulster Bank Group

English ESL Teacher

• Jul 2011 - Aug 2012

Creating a range of lesson plans for teaching English as a second language to Korean school children ranging from pre-school age to secondary school Using a variety of computer systems to assess and record student development through each semester Reporting directly to the Managing Director to assess student development and future educational strategies Preparing students for TOFL examinations using a variety of online resources and developing suitable materials to assist their progress Hosting parent – teacher evenings to advise on individual student progress and discuss examination options Show less