Experience

Tonal

• United States
• Wellness and Fitness Services
• 200 - 300 Employee

• eCommerce Manger

  • Aug 2023 - Present

  Toronto, Ontario, Canada

• eCommerce Operations Associate

  • Aug 2021 - Aug 2023

  Toronto, Ontario, Canada - Analyze & optimize Tonal's eCommerce platforms & website to generate insights & drive revenue growth. - Manage technical solutions research, onboarding & integration. - Drive routine audits & QA sessions across Tonal.com to ensure compliance standards, brand guidelines & website UX standards. - Monitor & maintain website performance & stability. - Help manage Tonal’s online privacy & security compliance. - Manage day to day store operations & own eCommerce front line… Show more - Analyze & optimize Tonal's eCommerce platforms & website to generate insights & drive revenue growth. - Manage technical solutions research, onboarding & integration. - Drive routine audits & QA sessions across Tonal.com to ensure compliance standards, brand guidelines & website UX standards. - Monitor & maintain website performance & stability. - Help manage Tonal’s online privacy & security compliance. - Manage day to day store operations & own eCommerce front line escalations from Care, Sales, Retail & Marketing teams. - Own eCommerce process documentation & system notification strategy. - Collaborate with Marketing team on company campaigns. - Own & manage Tonal's 12+ discount programs, across various platforms & departments. - Manage relationships with 3rd party partners & vendors to drive growth marketing projects.



The Home Depot Canada

• Canada
• Retail
• 700 & Above Employee

• Digital Content Coordinator

  • Jan 2021 - Jun 2021

  Toronto, ON, Canada - Responsible for the execution of product grouping activities. - Responsible for 100k online products. - Support online merchants by performing product analysis & reporting. - Working with cross-functional teams to publish rich online content.



Consultant Marketing Group Ltd

• eCommerce & Marketing Consultant

  • Nov 2019 - Jan 2021

  Manchester, England, United Kingdom - Designed, created & maintained websites for retailers migrating online. - Exclusive ownership of websites across various CMS platforms, including SquareSpace & Wix. - Researched & presented cost effective & efficient e-commerce solutions to business owners for seamless integration with their existing retail stores & POS. - Responsible for generating & driving online sales through digital marketing campaigns, ensuring high conversion rates & a repeat online customer base. - Created… Show more - Designed, created & maintained websites for retailers migrating online. - Exclusive ownership of websites across various CMS platforms, including SquareSpace & Wix. - Researched & presented cost effective & efficient e-commerce solutions to business owners for seamless integration with their existing retail stores & POS. - Responsible for generating & driving online sales through digital marketing campaigns, ensuring high conversion rates & a repeat online customer base. - Created & implemented SEO & marketing strategies, increasing traffic & maximizing brand exposure. Show less



Sosandar

• United Kingdom
• Retail Apparel and Fashion
• 1 - 100 Employee

• eCommerce & Marketing Executive

  • Feb 2019 - Oct 2019

  - Assisted with management of CMS platform. - Responsibilities included: creation & management of products & image assets, pricing, categories, visual merchandising, product copy, UX, cross-sells, upsells, coupon creation, user management, customer account management. - Analysis of product performance to ensure maximum conversion rates. - Created, implemented & refined internal working processes to ensure efficiency across the Marketing & Customer Service teams. - Acting as… Show more - Assisted with management of CMS platform. - Responsibilities included: creation & management of products & image assets, pricing, categories, visual merchandising, product copy, UX, cross-sells, upsells, coupon creation, user management, customer account management. - Analysis of product performance to ensure maximum conversion rates. - Created, implemented & refined internal working processes to ensure efficiency across the Marketing & Customer Service teams. - Acting as support to Merchandisers and Buyers when needed, including but not limited to: advising on product development, providing input on new season stock approvals & raising supplier POs

• Customer Service Manager

  • Jun 2018 - Feb 2019

  Manchester, United Kingdom - Sole responsibility for building, training & leading the Customer Service team at Sosandar. - Created, developed & implemented Sosandar’s CX strategies. - Worked alongside the Marketing & eCommerce Manager to test & develop new software for a better UX. - Acting as support to Head of Marketing, Head of Merchandising & Head of Buying.



Brand Addition

• United Kingdom
• Advertising Services
• 200 - 300 Employee

• Account Executive

  • Feb 2018 - Jun 2018

  Manchester, United Kingdom - Account Executive at one of Europe’s leading suppliers of promotional merchandise - Daily liason in 3 languages to maintain and enhance client relationships - Responsibilities included: drafting & preparing quotations, managing customer enquiries, creating & processing high volume orders, negotiating with suppliers - Acting as support to Account Managers when needed

• Order Administrator

  • Aug 2017 - Feb 2018

  Manchester, United Kingdom - Responsible for all administration aspects & customer service support of Brand Addition’s biggest account, Michelin. - Customer facing responsibilities included: handling customer queries, order issues & product information. - Worked closely with Stock Controllers to ensure stock levels were consistently maintained.



Fizz Fashion

• Sales Advisor

  • Jun 2016 - Aug 2017

  Wilmslow - Sales Advisor at a local independent retailer - Active input in the development of website & social media pages - Responsible for hitting weekly sales targets - Advise on merchandising & stock purchasing, advising on future trends - Responsible for providing insights on current trends in product sales and turnover - Other responsibilities included: stock management, customer service, calculating daily/weekly profit margins, visual merchandising, acquired ability to understand… Show more - Sales Advisor at a local independent retailer - Active input in the development of website & social media pages - Responsible for hitting weekly sales targets - Advise on merchandising & stock purchasing, advising on future trends - Responsible for providing insights on current trends in product sales and turnover - Other responsibilities included: stock management, customer service, calculating daily/weekly profit margins, visual merchandising, acquired ability to understand the brand’s target customers Show less



VolunTeach Peru

• Peru
• Education Management
• 1 - 100 Employee

• Assistant English Teacher

  • Apr 2016 - Jun 2016

  Lima Province, Peru - Lesson Planning - Independently taught classes in Spanish & English - Delivered weekly presentations to students & staff



FJ Goodwin & Sons Ltd.

• Receptionist

  • Jul 2010 - Aug 2015



WHISTLES

• United Kingdom
• Retail Apparel and Fashion
• 100 - 200 Employee

• Sales Advisor

  • May 2012 - Oct 2013

  Wilmslow