Experience

Clontarf Castle Hotel

• Executive Manager, Meetings & Events

  • Jan 2022 - Present

• Sales and Marketing Manager

  • Jan 2020 - Jan 2022

• Meeting and Events Manager

  • Jul 2018 - Jan 2020

• Assistant C&B Sales Manager

  • Jun 2016 - Jul 2018



The K Club

• Ireland
• Hospitality
• 100 - 200 Employee

• Event Coordinator

  • Feb 2016 - Jun 2016

  My role as the events co-ordinator at The K Club covers a wide range of specifications such as:Responsibility for initial quotation to event completion in a professional and prompt manner.Conducting show-arounds of the entire resort or relevant space for the event specifications.Liaising closely with members of the operations team and making sure they are aware of any special requirements as well as all details for upcoming meetings or events.Creating function sheets through Opera for all events and issuing to the resort operations team on a weekly basis or daily (when relevant)Attend weekly sales and marketing meetings and offer input on any areas where beneficial to The K Club.Attend weekly house operations meetings and run through all my upcoming events for the following week.Working as part of the sales team with the director of sales & marketing, and the chief executive officer to discuss event quotations, management and implementing ideas for best practice of each individual event.

• Reservations Agent

  • Jan 2014 - Jan 2016

  In my role as the senior resort reservations agent at The K Club I am the first point of contact for all hotel reservations from the initial enquiry stage through to final reservation confirmations, following on from all reservations I assist and arrange additional activities for all our guests which include activities such as: On site & off site dining, Transport - including Airport transfers On site & off site golfHealth & Beauty treatments FishingArcheryHorse RidingClay pigeon ShootingWine Cellar ToursAnd any requests our guests may have.In addition to the above I am responsible for daily reporting to the CEO & Hotel manager and liaising closely with the Director of Sales & Marketing & Sales manager with creating hotel packages & implementing all new packages by regulating online reservations and ensuring the sales team are fully aware of all available packages and promotions.Training - from my 7 years experience in the hospitality and hotel industry I have accrued a vast amount of experience from hotel reception, hospitality management and hotel reservations and as a result of these experiences I am now responsible for training of new employees to the sales / reception team - showing them how to make reservations via OPERA and to show them how to communicate professionally and courteously to all enquiries.As part of the sales team my role is not only to work with hotel reservations, I would assist with the golf & wedding team as well as the corporate meetings and events department with any enquiries they have. I have assisted with the arranging various showcases for the hotel as well as being a representative for The K Club on the day of the events & in addition to this I would give hotel showarounds to any guest who wishes to see any aspect of the resort.



Radisson Blu

• Belgium
• Hospitality
• 700 & Above Employee

• Reception Supervisor

  • Sep 2012 - Jan 2014

  During my time as the Reception Supervisor for The Radisson Blu Hotel Stillorgan my personal goal was to provide at all times an excellent guest service, maintaining high standards andconsistency of outstanding customer service, monitoring of all Front Desk-relatedtasks, supervising and coaching the team.my main tasks in my role included:Supervise the order and cleanliness of the reception areaSupervise the appropriate appearance of Team Members according to the dress code standards for the hotelUndertake regular inspections in the reception and lobby area to ensure all areas are in perfect working condition Welcoming and escort of all VIP guests & Room blocking for all arriving VIP’s and groupsEnsure good co-operation with the reception team towards hotel management and all departments.Joint responsibility for maintaining standards, revise these regularly and guarantee that these are upheld by targeted training when required.Inform the reception team regularly on all new packages and offers created by the sales team.Take part & chair daily team meetings to ensure swift and professional checking in / out of all guests.Conduct performance evaluations for direct reports to the general manager Whilst in my role as the reception supervisor at the Radisson Blu Stillorgan I did pride myself with ensuring a positive / happy working environment for all reception team as the team where always the first point of contact for new guests to the hotel and I instilled in my team to have a positive attitude at all times.



Killeen Castle

• Ireland
• Hospitality
• 1 - 100 Employee

• Assistant Restaurant Manager

  • May 2007 - Sep 2012

  My role as assistant restaurant manager at Killeen Castle was my first step into the hotel and hospitality industry where I gained valuable experience at one of Irelands premier golf courses designed by the golfing great Jack Nicklaus. my duties included Assist with the schedule of all activities for restaurant staff To ensure proper uniform of staff at all times.Maintain all restaurant equipment and ensure compliance to all high standards for health & safetySupervise all kitchen and dining room activities and ensure optimal quality of all production and coordinate with guests to maintain optimal level of customer satisfaction and analyse all guests requirements and provide efficient and professional action Collaborated with the restaurant manager to review all employee performance and offer training to increase performance with individuals on the teamManage all storage supplies and assign staff in all requisition activities and evaluate all daily specials. Oversee all work in shift and restock all supplies at end of shift and perform regular inspections on all equipment and recommend required repairs in order to provide a high level of service.Killeen Castle played host to one of the worlds greatest sporting events The Solheim Cup in 2011 & I was given the important task of manager of the members marquee for the week of the event, been trusted with this role for such a prestigious event was a key learning experience during the early stage of my career.