Experience

CAB Business Development Center

• United States
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Senior Care Agent

  • Oct 2020 - Present



LoDo Massage Studio

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Front Desk Staff

  • Jul 2019 - Sep 2021

  My main job consists of checking clients in and checking them out. My other secondary duties are as follows:CleaningWashing(laundry, dishes)Maintaining sanitation throughout the studio InventoryCash handlingRegister reportsScheduling My main job consists of checking clients in and checking them out. My other secondary duties are as follows:CleaningWashing(laundry, dishes)Maintaining sanitation throughout the studio InventoryCash handlingRegister reportsScheduling



Happy Bakeshop, LLC

• United States
• Food and Beverage Manufacturing

• Front Of House Manager

  • Mar 2019 - Aug 2019

  I work front of house. I get customers products handle email, walk in and phone orders. Answer bakery questions. Cashier. Closing and opening tasks I work front of house. I get customers products handle email, walk in and phone orders. Answer bakery questions. Cashier. Closing and opening tasks



RemoteLock

• United States
• Software Development
• 1 - 100 Employee

• Customer Experience Manager

  • Feb 2018 - Aug 2018

  Managing large amounts of incoming calls➢ Take ownership of customer's issues and follow problems through to resolution➢ Identifying and assessing customers' needs to achieve satisfaction➢ Build sustainable relationships of trust through open and interactive communication➢ Provide accurate, valid and complete information by using the right methods/tools➢ Meet personal/customer service department targets and call handling quotas➢ Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution➢ Keep records of customer interactions, process customer accounts and file documents➢ Follow communication procedures, guidelines, and policies➢ Take the extra mile to engage customers



Amica Insurance

• United States
• Insurance
• 700 & Above Employee

• Claims Handler

  • Feb 2017 - Feb 2018

  Interpersonal communication skills ➢ Type 65 wpm➢ Take eyewitness accounts➢ Investigate liability➢ Take first notice of loss claims➢ Issue payments➢ Create letters for correspondence➢ Inbound and outbound calls➢ Medical terminology and reading basic medical reports Interpersonal communication skills ➢ Type 65 wpm➢ Take eyewitness accounts➢ Investigate liability➢ Take first notice of loss claims➢ Issue payments➢ Create letters for correspondence➢ Inbound and outbound calls➢ Medical terminology and reading basic medical reports



Comcast

• United States
• Telecommunications
• 700 & Above Employee

• Customer Service Representative

  • Jun 2015 - Jan 2017

  Take payments- credit card payments for deposits as well as monthly customer bill. ➢ Troubleshoot- checking signal levels, resetting and provisioning equipment, scheduling technician appointments.➢ Analyze accounts- Discuss monthly charges, eligibility for other services, review account details. ➢ Build customer order- Adding a line of business, sending out Self Install Kits.➢ Sell lines of business- Up sale and enhance the current services.➢ Customer service- listening to customer needs, cresting solutions, build customer relationship. ➢ Comcast business- advanced support, account manager, deescalation