Experience

HomeSecure.ie

• Ireland
• Security Systems Services
• 1 - 100 Employee

• I.T. Manager

  • Jan 2017 - Present



PhoneWatch

• Security and Investigations
• 100 - 200 Employee

• Reporting Specialist

  • Jul 2015 - Dec 2016

  • Created Recruitment Tool on SharePoint that manages the On-Boarding process for all new staff. • Created Staff Appraisal Tool on SharePoint to electronically store all information for future use. • Created HCM system on SharePoint that manages the employee journey through the team. • Created Training and Coaching Request form on SharePoint. • Created Change Management Process on SharePoint to seek approval from senior managers for all changes to business processes. • Created system in Excel to track all stock usage and automate re-ordering of stock freeing up 200 man hours per week. • Created exception reports on SQL Server to find issues before they became an issue for customers. • Create procedures on SQL Server used to analyse all commercial activity to ensure all sales resources are used effectively • Created dashboards in SQL Server for multiple departments. • Trained all staff on Microsoft Excel. • Automated all Excel based reports. • Created Excel Report to automate tracking and depreciation of all PhoneWatch assets. • Created Bonus Tool in Excel to calculate all staff bonuses. • Travelled to our Norway head office to work with external partner to develop reporting. • Part of the project team to implement new HCM system. Show less



OCS Group Ireland

• Ireland
• Facilities Services
• 300 - 400 Employee

• Billing Admin (Maternity Cover)

  • Jan 2015 - Jun 2015

  Daily Responsibilities • Creating Ad Hoc Invoices • Processing credit and debits • Month End Activities Daily Responsibilities • Creating Ad Hoc Invoices • Processing credit and debits • Month End Activities



Arysta Business Service (Cuisine De France)

• Dublin, Ireland

• EDI Specialist

  • Jul 2013 - Jun 2014

  Key Achievements: • Systematically resolved issues effecting customers to the point where bandwidth for additional work became available. • With this capacity I developed a suite of macros in Excel that freed up further resources. Daily Responsibilities • Interfacing with EDI customers and third party EDI Networks to ensure EDI transmissions are performed efficiently • Analysing EDI needs, development & testing with support of the IT technical team • Monitoring and providing support of all EDI activities • Manage & conduct billing functions through customers billing portal systems • Manage & maintain related shared mailboxes • Action of all rejection notifications and dealing with the relevant departments in order to resolve & re-send if applicable • Monitoring and taking action to meet trading partner EDI Compliance demands • Evaluate opportunities to utilize EDI functionality to improve collections process • Integrating and importing data from outside data sources, and maintaining/ensuring data integrity throughout the process • Continual process improvement recommendations and participation with implementations to automate and improve overall work flow • Maintain positive and effective working relationships with internal and external customers – A/R Managers, Collectors, Auditors, Senior Management and other functional departments. • Keep management apprised of unusual or non-standard issues • Routine and Ad Hoc Report and Analysis Show less



TTI Floor Care North America

• Manufacturing
• 400 - 500 Employee

• Order to Cash Manager

  • Sep 2011 - May 2012

  • Owner of the Order to Cash cycle within TTI Floor Care Int. My team were responsible for all Order Management, Billing, Cash Apps and Collections functions within Dublin Shared Service Centre. • Implement strategies to develop, train, maintain and motivate workforce to deliver business requirements • Identification of risks, issues and blockers for the project. • Creation and maintenance of all training documentation. • Monthly 121’s with all employees to set goals, discuss their development and training requirements. • Manage the transfer of work from international sister companies to the Shared Service Centre in Dublin • Developed credit policy for new and existing customers. • Developed tests scripts for User Acceptance Testing to confirm system configuration implemented in Dublin was fit for business purposes. • Creation and maintenance of Master Data on the Oracle ERP. • Reconciliation of AR G/L Show less



Maxim Integrated

• United States
• Semiconductor Manufacturing
• 700 & Above Employee

• Accounts Receivable Supervisor

  • Sep 2010 - Sep 2011

  • Completed migration of all customers from legacy system to SAP. • Standardised AR processes worldwide • Manage day to day running of the Cash applications and Billings team ensuring that all work in completed with 24 hours. • Development of KPI for the AR Team. • Standardisation of SLA in each centre, review and development of processes to ensure service levels are maintained. • Setting monthly, weekly and quarterly targets for all team members. • Monthly and Quarterly meetings to discuss issues and plan employee development. • Working with HR to recruit new staff and ensure all company policies are adhered to. • Documenting all AR processes. • Ensuring all Billing tasks are completed daily • Ensuring all payments made by customers are processed daily and are allocated against specified invoices. • Reconcile bank accounts • Managing several improvement projects for Senior Management and providing status reports on a weekly/monthly/quarterly basis. • Reconciliation of AR G/L • Reconciling accounts for yearly audits. • Forecast cash inflows • High level reporting for senior management Show less



UPC Ireland (Now Virgin Media)

• Dublin

• Billing Operations Team Leader

  • Jan 2008 - Sep 2010

  • In this role I was responsible for a team of thirteen people. Five were based in Dublin and eight in India in UPC SSC • My team processed 500,000 invoices monthly. • Escalation of customer complaints from team members. • Training of Customer Service staff on Billing related issues. • Auditing of invoices to ensure that customers are invoiced correctly for all product combinations • Testing of new products to ensure invoicing is correct once new patches are installed • Monthly and Quarterly meetings to discuss issues and development • Ensuring all queues and mail inboxes are cleared with SLA • Liaising with collections team to ensure issues affecting customers with overdues are resolved within SLA • Producing reports on Billing performance for Senior Management • Documentation of all Billing processes Show less



Conduit Global

• United States
• IT System Custom Software Development
• 400 - 500 Employee

• Customer Service Team Leader

  • Jan 2004 - Jan 2008

  • During my time in Conduit I worked for several departments. (TalkTalk, Tele2, Orange) • My teams ranged in size from 10 – 30 at different points. • My overall tasks were to ensure processing of all back offices tasks assigned to Conduit were processed with SLA • Documentation of all processes • Working with HR to recruit new staff and ensure all company policies are adhered to. • Training and development of all team members. • All team admin • One to one meetings with all staff on a monthly basis. Show less