Experience

Asia—Potash International Investment (Guangzhou) Co., Ltd
• Lao People's Democratic Republic
• Mining
• 1 - 100 Employee
• Administration Office Support

  • May 2023 - Present


Changhong IT Information Products Co., Ltd.

• China
• IT Services and IT Consulting
• 1 - 100 Employee

• • Oct 2022 - May 2023

• • Jul 2021 - Jan 2023



Allianz Life Indonesia

• Indonesia
• Insurance
• 300 - 400 Employee

• Business Executive

  • Feb 2021 - Nov 2021

  • Establish a collaborative relationship with prospective clients from various sources such as networking, cold calling & referrals • Evaluating potential customers’ needs & financial status while proposing protection plans that meet their criteria • Assure complete processing of all necessary documents • Respond to clients’ insurance-related questions & issues • Create & implement marketing strategies to compete with other individuals • Accountable for the recruitment & training process of newcomers (8.1 Business Model) Show less



Constance Hotels, Resorts and Golf

• Guest Service Team Leader

  • May 2018 - Apr 2020

  • Organize workflow & ensure that the team understands delegated tasks • Monitor productivity of team members & provide constructive feedback • Assuring smooth check-in, stay & departure of all guests, including groups, especially Chinese & German speaking guests • Maximize guest feedbacks (offline & online) • Handling guest requests & complaints • Support PR & Sales team in accomplishing visits & hostings • Accountable for training plan & training guest relation team members • Organize workflow & ensure that the team understands delegated tasks • Monitor productivity of team members & provide constructive feedback • Assuring smooth check-in, stay & departure of all guests, including groups, especially Chinese & German speaking guests • Maximize guest feedbacks (offline & online) • Handling guest requests & complaints • Support PR & Sales team in accomplishing visits & hostings • Accountable for training plan & training guest relation team members



LUX* Resorts & Hotels

• Mauritius
• Hospitality
• 1 - 100 Employee

• Guest Relation Officer Trainee

  • Jun 2016 - Dec 2016

  • Welcoming and checking-in guests • Introduction for arrival guests (hotel orientation, meal plan explanation & rooming) • Responsible for Chinese service and assistance • Handling guest complaints • Planning guest arrivals of the following day and preparing daily events • Maximize both arrival and departure feedbacks • Learnt basic knowledge about check-outs and cashiering • Welcoming and checking-in guests • Introduction for arrival guests (hotel orientation, meal plan explanation & rooming) • Responsible for Chinese service and assistance • Handling guest complaints • Planning guest arrivals of the following day and preparing daily events • Maximize both arrival and departure feedbacks • Learnt basic knowledge about check-outs and cashiering



The Dolder Grand

• Switzerland
• Hospitality
• 100 - 200 Employee

• Food & Beverage Service Trainee (Banquets & Events)

  • Jul 2015 - Jan 2016

  • Mise en place of various events types • Banquet service & cleaning (American service & buffet service) • Being in charge of back office during events • Being responsible for a cloakroom during an event • Accountable for Breakout Rooms and their guests • Being a part of Sunday Brunch service team • Being responsible for coffee breaks • Mise en place of various events types • Banquet service & cleaning (American service & buffet service) • Being in charge of back office during events • Being responsible for a cloakroom during an event • Accountable for Breakout Rooms and their guests • Being a part of Sunday Brunch service team • Being responsible for coffee breaks