Ci En Bay
Income Auditor at voco Orchard Singapore- Claim this Profile
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Topline Score
Bio
Credentials
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Data Analytics Bootcamp
Vertical InstituteFeb, 2023- Sep, 2024
Experience
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voco Orchard Singapore
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Singapore
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Hospitality
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1 - 100 Employee
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Income Auditor
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Jun 2022 - Present
• Perform checks on the hotel's daily revenue to ensure that there are no discrepancies • Review and perform audit for Front Office paid-outs, adjustments, and rebates to ensure compliance with the hotel's policies and procedures • Review and perform audit for F&B and Banquet discounts and voids to ensure compliance with the hotel's policies and procedures • Ensure menu prices and items for all F&B outlets are all properly updated on Micros • Conduct monthly surprise checks for cash count at Front Office and open checks at all F&B outlets • Perform additional duties assigned by the Finance Manager and Accounts Receivables Supervisor to support other areas of accounting as needed Show less
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Reservations and Instant Services Agent
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Jan 2022 - Mar 2022
As a Reservations Coordinator; • Create room reservations and ensure the accuracy of all bookings as part of the in-house reservations department • Maximizing revenue through the conversion of room sales and upselling of guest rooms • Handle room reservation enquiries via email and phone • Work with various departments to ensure guest and client satisfaction during their stays As an Instant Services Agent • Ensure smooth operations between various hotel departments through sending and relaying messages to the appropriate personnel • Handle public enquiries and in-house guest requests Show less
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Hilton
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United States
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Hospitality
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700 & Above Employee
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Reservations Coordinator & Communication Agent
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Oct 2020 - Dec 2021
As a Reservations Coordinator;• Create room reservations and ensure the accuracy of all bookings as part of the in-house reservations department • Maximizing revenue through the conversion of room sales and upselling of guest rooms • Handle room reservation enquiries via email and phone • Work with various departments to ensure guest and client satisfaction during their staysAs a Communication Agent (From January 2021);• Ensure smooth operations between various hotel departments through sending and relaying messages to the appropriate personnel • Handle public enquiries and in-house guest requests Show less
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Catering Sales Coordinator
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Jul 2019 - Sep 2020
• Prepare proposals and contracts for events or room rental • Assist with guest enquiries via email and phone• Handle the administrative duties of the team
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Kelly Services Singapore
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Singapore
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Staffing and Recruiting
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1 - 100 Employee
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Customer Experience Officer
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Apr 2020 - Sep 2020
• Conduct the various Labour Force Surveys via phone and field visits for the Manpower Research and Statistics Department of the Ministry of Manpower • Conduct data verification of the completed surveys to ensure the accuracy and reliability of the collected data • Conduct the various Labour Force Surveys via phone and field visits for the Manpower Research and Statistics Department of the Ministry of Manpower • Conduct data verification of the completed surveys to ensure the accuracy and reliability of the collected data
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Gardens by the Bay
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Singapore
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Travel Arrangements
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200 - 300 Employee
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Visitor Information Officer
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Jun 2017 - Aug 2017
• Provide visitors with directions and information of the Gardens • Handle enquiries and help visitors resolve issues they face while at the park • Conduct guided tours of the themed floral displays in the Flower Dome • Provide visitors with directions and information of the Gardens • Handle enquiries and help visitors resolve issues they face while at the park • Conduct guided tours of the themed floral displays in the Flower Dome
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CPF Board
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Government Administration
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700 & Above Employee
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Customer Service Staff
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Jan 2017 - Jan 2017
• Handle CPF members’ enquiries on National Projects such as the GST Voucher scheme and Workfare Income Supplement scheme • Submit claims and appeals • Guide CPF members on how to navigate the CPF e-services • Handle CPF members’ enquiries on National Projects such as the GST Voucher scheme and Workfare Income Supplement scheme • Submit claims and appeals • Guide CPF members on how to navigate the CPF e-services
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Media and Publicity Intern
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Sep 2015 - Mar 2016
• Coordinate Chingay 2016 Media Conferences • Arrange interviews with the press for Chingay 2016 • Work with vendors to create branding and publicity materials for Chingay 2016 • Work with vendors to manage Chingay’s social media platforms • Coordinate Chingay 2016 Media Conferences • Arrange interviews with the press for Chingay 2016 • Work with vendors to create branding and publicity materials for Chingay 2016 • Work with vendors to manage Chingay’s social media platforms
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Education
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2016 - 2019
University at Buffalo
Bachelor of Science - BS, Communication, General -
2013 - 2016
Republic Polytechnic
Diploma, Customer Relationship and Service Management
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