Senior Planning Officer

• Aug 2017 - Present

Senior Planning Officer

• Oct 2016 - Aug 2017

- The processing of planning applications and related matters, including major applications, listed buildings, conservation areas, advertisements, trees and prior notification issues. - Planning appeals (public local inquiries, informal hearings and written representations). This involves both the preparation of the Council’s evidence and giving that evidence as the Council’s expert witness. - Answering pre-application and other enquiries where professional advice is required. - Consultation with statutory authorities. - Negotiations with applicants, developers, technical and professional advisers. - Advising public on planning issues generally. - Liaison with the enforcement officers on enforcement issues, including monitoring of conditions. - Liaison with other departments of the Council as part of the Council’s Development Team Approach. - Drafting of statutory advertisements and determining nature and extent of publicity given to a variety of planning proposals. - Implementation and assessment of planning policy. - Recommendation of planning decisions on all types of application Show less

Planning Officer (DM)

• Dec 2013 - Sep 2016

Graduate Planning Assistant

• Oct 2013 - Nov 2013

A part time junior planner assisting the research and analysis for specific projects. Involved in policy analysis, planning history research and drafting planning appraisals, planning statements and tracking local planning decision. Also assisting with general office duties, administrative tasks and increasing the consultancy's profile across social media platforms. A part time junior planner assisting the research and analysis for specific projects. Involved in policy analysis, planning history research and drafting planning appraisals, planning statements and tracking local planning decision. Also assisting with general office duties, administrative tasks and increasing the consultancy's profile across social media platforms.

Planning Administration Support Officer

• Oct 2013 - Nov 2013

Providing comprehensive technical, clerical and administrative service to all sections of the Growth and Localism directorate. Liaising with Members, agents, residents, customers and officers. Providing comprehensive technical, clerical and administrative service to all sections of the Growth and Localism directorate. Liaising with Members, agents, residents, customers and officers.

Student of Town Planning

• Sep 2009 - Aug 2013

Masters of Planning - Achieving a Class One Honours in Urban Studies and Planning The course providing a mixture of academic study and applied learning in relation to spatial planning, property development and public policy. Modules included urban theory, politics, policy analysis, maths, economics, European spatial planning, data analysis using GIS, urban design and environmental challenges. Assessments have taken a variety of forms including formal presentations, technical reports as well as more traditional examinations and academic essays. Show less

Paid Seminar Leader

• Oct 2012 - Dec 2012

A paid seminar leader facilitate inter-cohort groups for the pilot module 'Planning in the Real World'. This series of lectures and seminars focused on current planning issues and included prominent guest speakers in the field (Dr Hugh Ellis, chief planner at the TCPA and Jane Thomas, Friends of the Earth). - Preparation of readings and research for each seminar; - Leading lively discussions in small to medium sized groups to explore the seminar themes; - Stimulate debate and encourage a progression of arguments and ideas in this informal context; - Steer discussions around predefined key questions whilst maintaining a natural conversational style. Show less

Office and Customer Service Manager

• Apr 2008 - Aug 2009

Responsible for the day to day management of the sales office, display sites and company all personnel. Main duties included; - To provide and promote excellent customer service throughout the business; - Leading the customer service team and supporting them with difficult customers; - Mediating customer complaints and resolving after-sales issues without delay; - Authorising refunds and negotiating compensation levels when appropriate; - Analyse the level of customer service and implement procedures to improve quality - Managed staff recruitment, appraisals and training; - Project-managing the company’s participation in special events and trade shows. Show less

Website and Product Manager (Buyer)

• Aug 2006 - Apr 2008

Responsible for the content and performance of the sales website and sourcing products to advertise, stock and display. - Ensuring pricing and web promotions are accurate, profitable and competitive in the market; - Maintaining high ranking position of key pages of the website across major search-engines; - Engaging with suppliers and negotiating terms of contract; - Maintaining relationships with existing suppliers and sourcing new contacts for products; - Attending trade fairs, in the UK and overseas, to assemble new collections; - Monitoring traffic and sales, and implement online promotions responding to demand; - Seek feedback from customers and sales staff and respond appropriately. Show less

Control and Procedures Manager

• Jan 2006 - Aug 2006

Determine and establish procedures and quality standards which are compliant with the ISO 9000 standard. Main duties included; - Monitoring and testing the performance of company working practices to identify issues; - Work with staff to establish innovative and pragmatic solutions - Implement successful operating procedures to improve efficiency; - Monitor progress and report the ongoing performance; - Establishing a record and chain of evidence available for ISO 9000 examiners. Show less

Sales and Customer Service Assistant

• Dec 2002 - Sep 2005

A member of the front-line customer service team, provide excellent customer service and assisting customer with enquiries. - Providing help and advice to customers inquiring - Communicating courteously by telephone, email, letter and face to face; - Learning about the products and services advertised and keeping up to date with changes; - Provided accurate quotes and negotiating new sales orders; - Processing orders and payments. A member of the front-line customer service team, provide excellent customer service and assisting customer with enquiries. - Providing help and advice to customers inquiring - Communicating courteously by telephone, email, letter and face to face; - Learning about the products and services advertised and keeping up to date with changes; - Provided accurate quotes and negotiating new sales orders; - Processing orders and payments.