Experience

FORWARD Platform

• United States
• Information Services
• 1 - 100 Employee

• Intake Specialist/QAQC Specialist

  • Dec 2022 - Present

  Responded to all inbound inquiries (phone, email, and chat) from applicants with effective communication and problem solving skills. Provided technical assistance to applicants allowing them to complete their applications. Consistently met weekly quotas to ensure program success. Established goals and created action plans to achieve goals. Provided QA/QC duties by reviewing Intake Specialist's submitted applications for approvals and denials. Supported management teams with special projects. Maintained professionalism and attention to fine details. Maintained program policy guidelines Show less



Witt O'Brien's

• United States
• Business Consulting and Services
• 300 - 400 Employee

• Management Consultant

  • Nov 2021 - Sep 2022

  QC/QA analysts, Eligibility Specialist. Reviewed applicants files for emergency rental assistance to ensure State and Federal compliance for funding. QC/QA analysts, Eligibility Specialist. Reviewed applicants files for emergency rental assistance to ensure State and Federal compliance for funding.



Mental Health America

• United States
• Non-profit Organizations
• 500 - 600 Employee

• Family Support Specialist

  • May 2018 - Sep 2021

  Serviced expecting and new parents by providing developmental education and preventive services to strengthen healthy households in the community. Serviced expecting and new parents by providing developmental education and preventive services to strengthen healthy households in the community.



Indiana Department of Child services

• Family Case Manager - Assessment Division

  • Jun 2015 - Feb 2018

  Assessed reports made to the child abuse hotline of abuse or neglect. Filed child abuse/neglect cases with the juvenile court system to begin permanency cases.

• Family Case Manager -Permenancy Unit

  • Sep 2013 - Jun 2015

  Advocated for children and families in need of services to prevent further child abuse or neglect.