Marketing Associate

• Sep 2021 - Present

Marketing Associate

• Mar 2021 - Sep 2021

Global Customer Success Manager

• Jun 2020 - Nov 2020

Consulted full-time/part-time writers about web-writing strategies and keyword optimizationDeveloped international customer acquisition and retention planCollected customer feedback and bridge between users and the product teamCollaborated in English marketing content creation (videos, white paper, press release) Consulted full-time/part-time writers about web-writing strategies and keyword optimizationDeveloped international customer acquisition and retention planCollected customer feedback and bridge between users and the product teamCollaborated in English marketing content creation (videos, white paper, press release)

Research Assistant

• Jul 2018 - Jan 2019

Synthesized and analyzed Information and Communication Technology (ICT) research collected from secondary sources.Generated content for 6 presentations and final reports for smart city development (cashless society, smart grid and public transportation innovation). Synthesized and analyzed Information and Communication Technology (ICT) research collected from secondary sources.Generated content for 6 presentations and final reports for smart city development (cashless society, smart grid and public transportation innovation).

Undergraduate Teaching Assistant

• Sep 2016 - Jan 2019

Assisted in preparing lectures and textbook edition in business ethics. Evaluated the class outcomes and gave suggestions to improve student performances. Assisted in preparing lectures and textbook edition in business ethics. Evaluated the class outcomes and gave suggestions to improve student performances.

Operation Intern

• Nov 2017 - Jul 2018

Communicated with National Taitung University Incubator as the brand representative. Arranged business meetings, follow-up plans, and event applications. Executed daily CRM approaches including cold calls, building feedback forms and replying direct messages. Coordinated with the CEO in developing business growth plans.Obliged my colleagues with general operation and supplier management. Communicated with National Taitung University Incubator as the brand representative. Arranged business meetings, follow-up plans, and event applications. Executed daily CRM approaches including cold calls, building feedback forms and replying direct messages. Coordinated with the CEO in developing business growth plans.Obliged my colleagues with general operation and supplier management.

Digital Marketing Intern

• Apr 2017 - Sep 2017

Conducted chatbot competitive landscape and startup market research.Wrote articles regarding the chatbot application UX tips and service guide, UX articles reached 3000 views within 24 hours.Conceptualized videos for both marketing and educational use. Managed official FB page in a team of three, saw a follower growth with more than 500 active accounts in 6 months. Conducted chatbot competitive landscape and startup market research.Wrote articles regarding the chatbot application UX tips and service guide, UX articles reached 3000 views within 24 hours.Conceptualized videos for both marketing and educational use. Managed official FB page in a team of three, saw a follower growth with more than 500 active accounts in 6 months.

Marketing Intern

• Jul 2016 - Sep 2016

Tripled official FB page organic reach in 2 months and kept regular exposure every day.Conducted competitor monitoring on media exposures, filed more than 60 exposures every month. Translated success cases, press releases and brochures from English to Chinese and vice versa. Tripled official FB page organic reach in 2 months and kept regular exposure every day.Conducted competitor monitoring on media exposures, filed more than 60 exposures every month. Translated success cases, press releases and brochures from English to Chinese and vice versa.

Event planning intern

• Jan 2015 - Feb 2015

Assisted a team of five with event-planning and execution for key accounts including Line Webtoon and Mercedes-Benz Taiwan.Supported general exhibition site maintenances. Assisted a team of five with event-planning and execution for key accounts including Line Webtoon and Mercedes-Benz Taiwan.Supported general exhibition site maintenances.