Experience

Manifest & Company Inc. (Salesforce Consulting Partner)

• Canada
• Technology, Information and Internet
• 1 - 100 Employee

• Salesforce Administrator

  • Jun 2021 - Present

  • Configured Salesforce including fields, objects, validation rules, page layouts, workflow processes, and more to address and improve new and existing business needs. • Strong understanding of the Salesforce platform, with the ability to build custom apps and objects, formula fields, processes, custom views, and other content of intermediate complexity. • Managed the daily development, support and maintenance of Salesforce.com, including reports, dashboards, workflow rules and triggers, layout and customization. • Worked with other members of the Salesforce CRM team to arrive at smart, long-term oriented decisions, and cover all of the many disparate areas required for effective management of the platform and people's use of it. • Documented standard procedures and keeps documentation up to date, leads training sessions, offers and provides end user support, and gathers feedback from users. • Identified and gathered requirements from stakeholders and clients to design and build data models on Salesforce in order to maintain and develop the business relationship, ensure satisfaction with services provided, and identify opportunities for further growth. • Managed Salesforce configuration changes, including: Flows, Workflow, Process Builder, fields, approval Processes, page layouts, record types, custom settings, dashboards and reports. • Provided functional and administrative support for the SFDC platform including: administration, process improvements, reporting, data management, system integrations, and application support tasks. • Implemented standard and customized Salesforce solutions, conducting business and system analysis, data analysis, developing thorough requirements, and applying industry best practices to build an optimal solution that supports the business processes, goals, and objectives. • Mass legacy data transfer into Salesforce utilizing Salesforce in-house tools like Data Import Wizard and perform data cleanup and migration using Data Loader. Show less



BUSINESS TRAVEL MANAGEMENT LTD

• Nigeria
• Airlines and Aviation
• 1 - 100 Employee

• Customer Service Representative/ Protocol Officer

  • Oct 2017 - Feb 2021

  • Attended to client calls regarding travel issues, service questions and general client concerns. • Maintained a high level of professionalism with clients and working to establish a positive rapport. • Ensured situation reports were sent to line manager promptly – via email/whatsapp/sms/phone call • Received calls with the organization’s phone system and directed it to the department responsible. • Liaised with Airport Authorities and give feedback to line manager as it affects operations. • Deputized for senior officer both in the domestic and international airport while on official assignment or on vacation. Made over 1000+ outbound calls based on customer lists; providing customers with program information and scheduling appointments for the field team. • Responded to all email and voicemail messages in a professional and timely manner. • Assisted customers to book appointments; providing customers with program information and performing qualifying surveys to determine customer eligibility to participate in the programs. • Worked according to an established program plan; supports day to day program deliverables as determined by program plan. • Updated and maintained call logs and customer database. • Worked to ensure minimal organizational exposure and risk on projects and resolved customers complaints in a timely and professional manner and escalating as required. • Kept Program Coordinator well informed of the status of all deliverables. • Owned schedule control and acted as the liaison between customers and field staff. • Ensured the accurate and timely preparation of all necessary reports and records regarding program deliverables. • Provided support in carrying out BTM's quality assurance program, tracked and documented all quality assurance/quality control activities to support continuous program improvement. Show less