Experience

Investment One Financial Services Limited

• Nigeria
• Financial Services
• 100 - 200 Employee

• • Aug 2018 - Present

  • Proffered remote support to 100 plus customers daily through calls, email and chat, earning a 99% satisfied rating both on Windows and MacOS• Installed and administering of 5 Microsoft 365 tenants in UK and Nigeria with over 100 client-base• Streamlined device deployment and management processes using Microsoft Intune and SCCM; achieved a 60% reduction in device configuration time and a 30% increase in remote device support efficiency• Initiated , controlled and completed migration from On-Premises Exchange 2010 to Microsoft 365 cloud solution• Introduced the use of Spiceworks Helpdesk ticketing system to track, prioritise and manage daily projects and user requests• Maintained the 3CX VOIP call solution system with maximum service• Rendered support in Exchange online, SharePoint online, One Drive, Microsoft Teams, satisfying client with a 98% rating achievement• Provisioned and monitoring management of end-user laptops and mobile devices increasing deployment time by 90% and Identify, diagnosis and resolving 85% network problems in shortest possible time • Managed and guided 35 users across the branch offices by remote and quarterly visit and resolved all application related issues• Evaluate the performance of networks and servers and coordinate computer network access by expertly utilising Opmanager tool for 98% effective monitoring• Review IT infrastructure cost monthly through vendor management with achievement of 30% reduction and overhauled operational costs by 17% through detecting and replacing degraded hardware resources• Reduced downtime by 70% and ensured systems are optimally functioning. Influenced Microsoft 365 users’ productivity by 85% system activities by resolving users issues in quick time• Restricted unauthorised devices on the network by 98% using Portnox as a network access tool. Reviewing of IT infrastructure increased productivity by 20% and helped reduced budget by 15% Show less

• • Aug 2016 - Aug 2018

  • Coordinated and guided 180users to achieve effective output and continuously facilitated the deployment of more than 10 applications• Diagnosed, troubleshoot and resolve a range of software, hardware and connectivity issues for 180 users• Set-up of Local Area Networks and Wide Area Networks and resolve users’ issues with agreed service level timelines producing 100% connectivity• Evaluate the performance of computer systems/networks and improved over 150 system performance• Engineered and diagnosed over 100 devices from laptops and desktops to printers and smartphones• Installed hardware and software including printers and operating systems and attend to over 100 Technical request and support Show less

• • Jul 2012 - Aug 2016

  • Answer email and telephone enquiries and successful installations and upgrade of internal and third-party software for over 150 users• Increased knowledge base for 5 help desk staff by authoring documentations for system configuration and troubleshooting• Implemented system security by configuring, monitoring, and maintaining email applications and virus protection software for over 150 systems



GTBASSET MANAGEMENT

• Operations Assistant

  • Dec 2011 - Jul 2012

  • Optimized business processes to foster operational efficiency and organised a functional database of over 5, 000 clients • Simplified response to unit reports and challenged management to quickly respond to and act on report increasing efficiency by 74% • Created processes that simplified procedures and reduced average processing time by 65% • Conceptualised coordination and planning skills to achieve 70% results according to schedule • Optimized business processes to foster operational efficiency and organised a functional database of over 5, 000 clients • Simplified response to unit reports and challenged management to quickly respond to and act on report increasing efficiency by 74% • Created processes that simplified procedures and reduced average processing time by 65% • Conceptualised coordination and planning skills to achieve 70% results according to schedule